Operation Support Agent Associate

Position Summary

We have an exciting opportunity for you to join our team of Operation Support Agents.

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to Fed Ex processes, procedures and controls, and regulatory requirements

• Good communication and social skills
• Ability to work in a fast‑paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (
  * applicable for Fed Ex positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• Fed Ex is one of the worlds most admired companies and trusted brands year after year

Dutch, English

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.