Road Logistics Customer Care Specialist

Overview

It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

• Expert Knowledge in Road Logistics including LTL, dispatch, brokerage, routing, cubic capacity, LTL spot quotes and full truckload knowledge.
• Determine best mode (LTL, Volume and TL) based on transit and cost, and partner closely with carriers.
• Perform daily planning of freight to maximize utilization and profit for clients.
• Process files according to all policies and procedures.
• Strive to meet customer service SLAs and KPIs.
• Perform solutions for any logistics non-conformities.
• Provide support and assistance to operational teams in task-based matters.
• Participate in various initiative in the spirit of continuous process and/or policy improvements.
• Strong geographical knowledge.
• Knowledge of TMS Load building as well as report building and formatting.
• Problem solving abilities.
• Proactively communicate any successes and issues with colleagues, clients and carriers.
• Excellent organizational skills and attention to detail.
• Energetic and positive attitude.
• Be able to adapt and successfully execute all other job duties as assigned.

• Minimum 2+ years relevant experience in freight forwarding/supply chain/logistics industry.
• Excellent customer service and clerical skills with attention to detail.
• Proficient in Word and Excel (intermediate preferred).
• Excellent written and oral communication skills.
• A team player who can work effectively with all levels of an organization.
• Advanced computer skills with emphasis on Microsoft Office suite.
• Strong organizational and problem-solving skills.
• Ability to meet deadlines and work independently.

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment).

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.