Senior Customs Trade Specialist

Responsible for coordination of the documentation required by US Customs/Government Agencies for the entry of complex and high‑risk shipments. These shipments have been identified as complex and high risk due to regulatory requirements and tariff combinations.

Provide impeccable customer service and engage with customers regarding commodities that require specialized processing to reduce the risk of liquidated damages and penalties through proper classification and duty preference.

• Obtain correct classification of goods for customs release from databases, SOPs, tariff books, internet or customs resources.
• Data entry and processing of various import‑related documentation for submission to US Customs and all participating Government Agencies (PGA).
• Maintain and keep current all shipment documentation in compliance with all record‑keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with other internal staff, departments, Fed Ex OpCo’s, customers and government agencies to deliver a high level of service to customers.
• Process agency brokerage shipments and handle remote filings.
• Perform entry reconciliations and entry reviews as needed.
• Ensure all government and organizational policies are followed.
• Follow up on Customs matters and resolve problems.
• Perform other duties as assigned.
• Paid training provided.

• Associate’s degree or equivalent preferred.
• One (1) year brokerage experience required.
• One (1) year experience with customer contact required.
• Data entry/keyboard experience required.
• CCS and/or Brokers license preferred.
• Required – MS Office, Outlook, office equipment (phone, fax, photocopier, printer, scanner).
• Excellent communication skills, verbal and written.
• Organizational and inter‑personal skills.
• Problem‑solving skills.
• Handle high volume of work.
• Handle time‑sensitive work.
• Ability to work independently with minimum supervision.
• Ability to use multiple systems and reference material.
• Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.
• Knowledge of customs regulations, harmonized tariff schedules required.

Will require you to be onsite, and MUST HAVE brokerage experience.

Pay range: $14.45 - 22.87 USD. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Locations include Memphis, Phoenix, Buffalo, and Springfield. Mon/Fri 7:00 am to 4:00 pm and Tues/Wed/Thu 8:00 am to 5:00 pm with an hour lunch.

Fed Ex Logistics is an Equal Opportunity Employer including Vets/Disability. Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No.

160840.