Membership Associate - Johnson

Membership Associate – Johnson

Position:
Membership Associate (Part‑time) – Memphis, TN – YMCA of Memphis & the Mid‑South.

This position supports the YMCA’s mission of strengthening community through youth development, healthy living, and social responsibility. The part‑time Membership Associate delivers excellent service to all members, guests, and program participants. Responsibilities include responding to member and guest needs, promoting memberships and programs, and maintaining cleanliness and organization of the lobby area.

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Reports work time via approved YMCA Clocking Method:
  Branch Kiosk, YMCA site phone, YMCA iPad, or timesheet.

• Attend and participate in departmental meetings.
• Assist with facility tours.
• Serve as a YMCA representative at special events.
• Attend designated YMCA trainings and certification courses.

• Minimum age of 18.
• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem‑solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

The part‑time work schedule may vary per the Y’s hours of operation. Most Y’s are open 7 days a week:
Mon‑Fri 5:00 a.m.–8:00 p.m., Sat 8:00 a.m.–6:00 p.m., Sun 1:00 p.m.–6:00 p.m.

• Frequently required to stand for long periods and kneel or crouch.
• May be exposed to loud music.
• Requires close, distant, peripheral, and depth visual abilities.
• Requires sufficient strength, agility, and mobility to perform essential functions.
• Ability to perceive, identify, and respond to signs of distress.

The YMCA of Memphis & the Mid‑South is committed to preventing child abuse. All allegations or suspicions of child abuse are taken seriously and will be reported to the State for investigation with full cooperation from the YMCA.

$8.50 – $12.50 per hour.