Community Navigator

Overview

We are seeking a detail-oriented Community Navigator to join our team at MMDC, one of Memphis Business Journal’s 2024 & 2025 Best Places to Work.

The Community Navigator serves as a primary connection point between MMDC’s workforce programs and the community—both in person and digitally. This role strengthens community partnerships, supports recruitment pipelines, manages front-door inquiries across platforms, and ensures consistent, timely responses to community questions.

Essential Duties and Responsibilities:

Community Outreach & Partnership Development (35%)

• Build and maintain relationships with community-based organizations, schools, faith institutions, neighborhood groups, and workforce partners.
• Serve as a consistent point of contact for community partners and referral sources.
• Represent Hire Local and MMDC at community events, job fairs, school engagements, and partner-hosted activities.
• Coordinate community information sessions and outreach events in collaboration with workforce staff.
• Maintain an active portfolio of community partners and document engagement activities.
• Identify partnership opportunities that strengthen recruitment, access, and career pathway alignment.

Recruitment Pipeline & Enrollment Support (20%)

• Serve as a front-line point of contact for prospective participants encountered through outreach, events, and digital inquiries.
• Conduct initial interest conversations and pre-screen for basic eligibility and readiness using approved guidelines.
• Schedule and coordinate warm handoffs to Enrollment Specialists.
• Follow up with individuals who express interest but do not immediately enroll.
• Support re-engagement efforts for individuals who miss orientations or early program touchpoints.

Digital Front Door & Social Engagement Support (15%)

• Monitor and respond to workforce-related inquiries received through:
• Social media comments
• Direct messages
• Website contact forms or general inquiries
• Use approved scripts and escalation protocols to ensure consistent, accurate responses.
• Route complex or sensitive inquiries to appropriate staff.
• Track recurring questions and points of confusion to inform program messaging and improvements.

Note:

This role supports inquiry management but does not manage social media accounts or marketing campaigns.

AI Virtual Assistant Support – Human-in-the-Loop (10%)

• Support the development and continuous improvement of the AI virtual assistant by:
• Identifying common community questions and language.
• Testing AI responses for clarity, tone, accuracy, and cultural relevance.
• Reviewing AI inquiry summaries or transcripts to flag gaps or errors.
• Provide structured feedback to Workforce leadership and technology partners.
• Help align AI workflows with human follow-up processes.

Storytelling & Field-Based Content Support (10%)

• Gather participant success stories, testimonials, and highlights from the field.
• Capture photos, short videos, and quotes at events, trainings, and employer sites (with consent).
• Submit content, captions, and story prompts to the Communications team on a regular cadence.
• Support recruitment and employer engagement through authentic, community-centered storytelling.

Data Tracking, Documentation & Community Feedback (10%)

• Maintain accurate records of outreach activities, partner engagement, and recruitment leads in internal systems (Salesforce, ).
• Track referral sources and inquiry channels.
• Identify recurring community feedback, barriers, or trends.
• Share insights with Workforce leadership to inform continuous improvement.