Associate, Advisory-Managed Accounts

Job Description Summary

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. After the training period, in-office days will be 3 per week, averaging 12 days per month in our Memphis, TN, location. Training:
During the 16-week training period, associates will be expected to be in the office Monday-Thursday and train from home on Fridays. Training hours will be from 8am-5pm.

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary.
• Account Management:
  Assist with account opening/closing, monitor accounts for compliance, and resolve account-related issues for advisory and managed accounts.
• Advisor Support:
  Serve as the primary point of contact for advisor inquiries, providing accurate information about their account opening requirements.
• Field questions and resolve issues from various internal departments and branches.
• Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.
• Performs a variety of operational procedures within the department, which may include: new fee based agreement processing, system reconciliation, accounts distributions, and terminations.

• Works at a basic level to achieve thoroughness and accuracy when accomplishing a task. Typically works under close supervision.
• Works at a basic level to receive, monitor and deal with all allocated customers. Typically works under close supervision.
• Works at a basic level to understand and operate effectively all client management systems. Typically works under close supervision.
• Works at a basic level to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works under close supervision.

High School (HS) (Required)

General Experience - 4 to 6 months

Less than 25%

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.