Operations Manager

Mr. Rooter Plumbing started in Oklahoma City in 1970, with a goal to deliver a unique customer experience using clean, courteous and professional technicians. Mr. Rooter® Plumbing grew because it earned a reputation for quality work while caring about customers’ homes. ter, we love what we do, and who we serve. It’s not just plumbing and drainage service to us, but a philosophy applied to every area of our lives.

It’s just the service experience that’s made us famous.

As Operations Manager, you will lead a team of plumbing and drainage Service Professionals in their execution of customer service delivery, education, communication, sales, technical excellence, and building cheerleader customers, while ensuring team safety and accomplishing targeted financial results. Exemplifying our code of values, you show respect and courtesy to all customers and team members. Our abbreviated Code of Values is as follows:

• Showing respect to all people
• Acting with integrity in all dealings
• Serving customers with enthusiasm
• Having fun in the process!

You are a proactive leader and self-starter who can interact with the public and our employees. You have a strong work ethic and are able to manage time to effectively meet deadlines. You have at least two years of supervisory experience, as well as proven communication skills with supervisors, team members, and customers.

• Coach, train, and mentor team members to ensure they are consistently delivering high quality service
• Maintain a clean and well-stocked office and shop
• Proactive customer relations, including mitigating damages and resolving customer concerns
• Secure and maintain team member technology (iPads & phones)
• Ensure all Service Professionals receive the required education and training necessary to perform their jobs and grow in their career
• Continually work to implement company systems to ensure quality, profitability, and future growth

• At least 2 years supervisory or other relevant experience
• Valid Driver's License
• Computer literate, able to learn and teach use of company Point of Sale software
• Positive attitude and a desire to raise others to a higher level
• Team player who can work independently

Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team.

Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

* All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Are you legally authorized to work in this country? *

Do you hold a valid driver’s license? *

Do you have experience in the plumbing or home services industry?

How many years of management experience do you have? *