Trades Pro Specialist
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listing for:
Northern Tool
Full Time
position
Listed on 2026-03-14
Job specializations:
-
Sales
Sales Development Rep/SDR, Sales Representative, Business Development, B2B Sales
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Description
At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle‑free experience at our store so they can get in, get out and get on with the job r top priority as a Trades Pro Specialist is to identify and developing customer opportunities within the local market by providing tailored product solutions to in‑store B2B customers and government entities.
This role drives profitable growth by supporting both new and existing customers, positioning Northern Tool + Equipment as the preferred supplier for tools and equipment. The representative delivers a superior customer experience by building strong relationships, understanding business needs, and proactively helping to expand market share. Your positive, professional, roll‑up‑your‑sleeves‑to‑help attitude contributes to our winning culture and makes sure we leave a lasting impression.
Locations:
Salem, VA, Lynchburg, VA, Fredericksburg VA, Memphis, TN, Lake Charles, LA, and Little Rock, AR.
Key Responsibilities Lead in‑store sales efforts for Trades Pro by delivering exceptional service and support that drives profitable revenue growth to meet objectives.Engage customers and leads through in‑person, phone, and email interactions to understand business needs, recommend solutions, and fulfill product and service requests.Ensure consistent, positive customer experience for prospective and existing Trades Pro customers visiting the store by showcasing relevant product solutions, capabilities and recommending timely, relevant, and value‑based solutions aligned to customer needs.Consultative Selling and Business Development
Conduct discovery conversations and needs assessments using a consultative selling approach to understand customer business goals, opportunities and challenges, and buying criteria.Translate customer needs into actionable sales opportunities with a solutions‑focused mindset by recommending complementary products, soliciting quote requests, and driving incremental account growth.Prepare and compile strategic bids, share customer insights, and evaluate new commercial customer opportunities.Support new customer acquisition, conversion, revenue, and growth objectives.Partnerships and Cross‑Functional Collaboration
Build strong working relationships with customers and internal partners, including inventory, merchandising, retail teams, and sales leadership.Collaborate with the supervisor and sales team to develop targeted action plans that support revenue, conversion, and engagement goals.Hand‑off of customers or leads to appropriate sales partners, to ensure a superior customer experience as needed.Sales Operations and Communication
Accurately document all prospect and customer information—including contacts, call notes, business insights, and opportunity data within company systems.Communicate key developments, customer feedback, and emerging opportunities to sales team and supervisor.Coordinate daily activities with store team members to support a cohesive, customer‑focused environment.Perform additional responsibilities as assigned to support store sales performance and B2B customer satisfaction.Performance Management/KPIs and Reporting
Collaborate with leadership to develop targeted action plans aligned to lead opportunity, conversion, and engagement goals.Drives marked revenue growth and targeted customer visits within assigned geographic area.What you will bring to the table
- High school education or equivalent required, college coursework preferred.
- 2+ years of sales experience; business to business sales preferred.
- Ability to embrace change, multiple demands, shifting priorities, and readily accept new alternative sales approaches.
- Must be a self‑starter with a strong commitment to achieving company sales goals.
- Strong customer service and selling skills including listening, empathizing, ability to identify customer current and future needs and determine appropriate solutions.
- Ability to define problems, collect data, establish facts, and…
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