Inside Sales Representative

Company Description

We are looking for an Inside Sales Representative to join our Gexpro team in Memphis, TN! Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business through eight Regions, marketing under various banners and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply.

In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Employee's level and pay will be dependent on their experience, knowledge, and capabilities. The Inside Sales Representative is responsible for proactive telephone and email sales and marketing efforts aimed at increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders, pursuing product and application knowledge, and prospecting for organic growth from the existing customer base.

• Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
• Assist outside sales personnel by processing priority transactions.
• Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through sales to new customers and additional sales to existing customers.
• Prospect for new accounts within a specified geographical territory.
• Manage a defined customer base and establish and maintain customer relationships.
• Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences; close orders and resolve customer issues promptly using root‑cause analysis.
• Process product quotations/proposals and provide continuous follow‑up throughout the completion of the customer's purchasing cycle.
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends.
• Participate in product meetings, seminars, and training to enhance and maintain personal and product knowledge.
• Pursue product applications utilizing personal knowledge, internal specialists, vendor representatives, and other available sources.
• Perform other duties as assigned.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to assign or reassign duties and responsibilities at any time. The ability to competently perform all essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

• 2+ years of customer service, sales, or electrical distribution experience.
• High School or GED – Required.

• Ability to handle basic/intermediate issues and problems.
• Basic/intermediate product and application knowledge.
• Positive, friendly, and helpful attitude with customers, sensitive to their needs.
• Customer‑oriented and motivated with excellent communication, presentation, organization, and problem‑solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent negotiation and interpersonal skills, able to influence decisions.
• Highly self‑motivated.
• Familiar with Microsoft Office and relevant ERP and CRM systems.
• Ability to work overtime as needed.

• Sit – Must remain stationary at least 51% of the time.
• Walk – Move inside/outside office or work location frequently (21–50%).
• Use hands – Operate computer and office machinery constantly (51%+).
• Stoop, kneel, crouch, crawl – Occasionally (up to 20%).
• Climb or balance – Occasionally (up to 20%).
• Talk, hear, taste, smell – Occasionally (up to 20%).