Customer Relations Specialist

GOSSETT MOTOR CARS | West Tennessee

One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team.

This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in building a long-term career in the automotive industry. We provide the tools, training, and support needed to succeed in a fast-paced, performance-driven environment, along with clear opportunities for advancement.

As a Customer Relations Specialist, you will serve as a key point of contact for our customers, handling inbound calls and digital leads across 13 new-car franchises. This role is ideal for individuals who enjoy effective communication, organization, and delivering an exceptional customer experience.

We offer one of the most competitive compensation plans in the market, featuring a guaranteed hourly rate plus a highly aggressive bonus structure.

• Answer and manage incoming sales calls professionally and efficiently
• Schedule and confirm customer appointments
• Respond to all sales leads in a timely and consistent manner
• Provide accurate, basic vehicle and dealership information
• Communicate with customers using integrity, professionalism, and care
• Route calls and inquiries to the appropriate team members when needed
• Develop strong product knowledge across multiple automotive brands

• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to multitask and work effectively in a fast-paced environment
• Professional demeanor and customer-first mindset

• Team-oriented, supportive work environment
• Clear advancement and career-growth opportunities
• Affordable medical insurance plans
• Paid vacation (3 weeks)
• Employee vehicle purchase program
• On-site mobile health clinic