Branch Manager; Southgate Branch

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At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This position acts as a player and coach, oversees branch operations, directly manages associate performance, and provides guidance to ensure associates help customers reach their financial goals by understanding and meeting customer needs. Branch Managers are expected to drive branch performance through strong individual sales and by ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.

Regions  mission is to make life better for our customers and communities. We are looking for candidates committed to fostering customer relationships, identifying needs, and creating a path to achieving financial goals. The successful candidate should be individually driven and competitive, and motivated to work as a team in a fast-paced, energetic environment with the ability to provide personalized customer service.

• Leads a small to moderate sized team of branch associates responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance about Regions solutions.
• Conducts outside sales efforts to generate new business clients while maintaining and expanding existing consumer and business banking relationships.
• Educates associates, customers, and the surrounding community about best practices to achieve and maintain financial wellness and about bank technology and digital solutions such as mobile, online, and ATM offerings.
• Coaches and develops branch associates through the iConnect sales, service, and coaching process, with guidance from assigned mentors and internal support partners.
• Provides consistent and timely coaching to strengthen product knowledge and identify customer needs.
• Educates and advises customers on Regions consumer and business products and services, including all loan and deposit types, and assists with annuities and life insurance.
• Ensures a consistent, optimal customer experience, including handling transactional needs as needed, and greets customers as appropriate to ensure convenient service.
• Resolves escalated customer and associate issues and provides counseling with guidance from senior leadership and Human Resources.
• Manages recruiting and selection for the assigned branch.
• Maintains relationships with Line of Business partners and refers customers to internal experts when additional complex goals are identified.
• Follows all bank policies, processes, procedures, and internal audit requirements; adheres to applicable laws and regulations; ensures all associates complete delegated operational risk management duties; and practices sound banking operations.

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. This position is incentive eligible. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to the (Use the "Apply for this Job" box below). for more information.

• High School Diploma or GED
• Three (3) years of financial services, sales, or sales management experience
• Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements
• Ability to work on Saturdays as needed