Inside Sales Representative — Test & Inspections

Inside Sales Representative – Test & Inspections

Location: Memphis, TN (On-Site)
Schedule: Monday–Friday
Compensation: $65,000–$85,000 (Base + Commission)

State Systems is a leading provider of life safety, fire protection, and security services across the Mid-South. We take pride in protecting people, property, and businesses through dependable service, technical expertise, and a commitment to excellence.

As an Inside Sales Representative – Test & Inspections, you will manage inbound inquiries, support outside sales representatives, and help ensure customers receive accurate quotes, proposals, and service information. You’ll collaborate closely with service, scheduling, and billing teams while maintaining accurate customer records in our CRM. This role is critical in delivering a positive customer experience and supporting continued growth.

• Manage inbound sales calls and electronic inquiries through Hub Spot and other approved channels.
• Qualify, document, and process sales opportunities promptly and professionally.
• Prepare proposals, quotes, and follow‑up communications for outside sales representatives.
• Maintain accurate customer records, opportunities, and communication logs in CRM systems.
• Coordinate with internal departments to support scheduling and delivery of Test & Inspection services.
• Provide prompt, courteous, and professional customer support.
• Track and follow up on open quotes and pending opportunities.
• Identify opportunities for upselling and cross‑selling based on customer needs.
• Participate in team meetings, training, and process improvement initiatives.

• Minimum 2 years of inside sales or customer service experience (B2B preferred).
• Experience with in service, construction, or life‑safety industries is a plus.
• Proficiency with CRM systems (Hub Spot highly preferred).
• Strong written and verbal communication skills.
• Excellent organization, accuracy, and time‑management skills.
• Ability to collaborate effectively in a team‑oriented environment.
• Proficiency with Microsoft Outlook, Excel, and Word.

• Customer Focus
• Attention to Detail
• Team Collaboration
• Professional Communication
• Adaptability and Initiative

• Competitive base pay + commission structure
• Monday–Friday schedule
• Opportunity to contribute to a mission‑driven organization protecting lives and property
• Collaborative, professional work environment with growth opportunities

Apply today to join State Systems — protecting what matters most.

State Systems is an Equal Opportunity Employer committed to diversity, inclusion, and providing a workplace free from discrimination and harassment.