Licensed Optician

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eye‑care industry.

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The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. The role ensures customers are always delighted by performing the key steps of our selling model and develops the optical skills of others within an effective learning environment.

• Conveys a commitment to providing unsurpassed Customer Service by performing the Sales and Service Process steps.
• Execute our CEE Service Model through Connect, Explore and Exceed.
• Support problem solving and troubleshooting.
• Engage patients, customers and fellow associates with the use of our technology to support experiences.
• Deliver the Diamond Service Principles and Service Vision.
• Celebrate the Lens Crafters Advantages and lead the location that sets the tone for customer service.
• Anticipate problems before they occur, explore underlying reasons for recurring customer problems, and develop long‑term solutions.
• Assist the customer in selecting frames and lenses that best suit their lifestyle, prescription and price needs; suggest improvements and recommend solutions to problems; assist other retail associates with difficult or complex areas of customer product needs and prescriptions.
• Show patience and courtesy with customers and track down answers to unfamiliar questions or products.
• Assist co‑workers who have questions or problems and cooperate readily in group efforts.
• Act as a leader in optical acumen that provides a voice for associates.
• Educate the customer on Lens Crafters guarantees and services including: eyewear care tips, complimentary adjustments, follow‑up services, protection plans and warranties.
• Handle tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, ensuring thorough and exact details.
• Ensure finished eyewear meets optical standards and customer requirements/requests.
• Celebrate the LC Advantages at dispense.
• Strive to achieve “Exceptional Results” on Lens Crafters’ annual CEI/Functional Skills that align with brand priorities.
• Operate the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Collect proper payment following company security procedures and maintain proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
• Proficient in Order tracker to support customers with ready‑when‑promised deliveries.
• Take pride in the appearance of the store and ensure visual displays are in accordance with company planograms.
• Maintain a positive and productive relationship with the Store Manager/Macy’s Host that contributes to growing the business and customer satisfaction.

• High School Diploma or equivalent.
• State licensure or certification by a nationally‑recognized opticianary association as an optician.
• Optical dispensing experience.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise assortment and inventory management systems.
• Strong communication and listening skills.
• Awareness of current fashion trends.
• Sales skills – ability to use and…