Community Support Supervisor Job Memphis area,Tennessee USA,Real Estate/Property

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets.

Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

JOB DESCRIPTION SUMMARY

The Community Support Supervisor directly supervises the daily operations of Community Support Specialists. This role also works with real estate operators, the business and functional leaders, and members of the Resource Center to introduce and sustain best practices and process improvements through centralization of the administrative and financial-related processes from onsite operations. Extensive Yardi property management software system experience required. The Community Support Supervisor will work in Greystar's corporate office in Memphis, TN.

JOB DESCRIPTION

Manages and supports implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures.

Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio, and assists in implementing training, tools, and systems that ensures the integration of best practices into the operation of the centralized Resource Center.

Supports and manages the daily tasks of direct reports to ensure operational excellence and customer satisfaction.

Ensures Company’s set KPIs are met and/or exceeded through reporting metrics.

Communicates with and supports the onsite leaders, Community Support Specialists and other support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations.

Supports the daily operations of the Resource Center for a limited number of communities.

Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Knowledge, Skills, Abilities:

Extensive Yardi property management software system experience required (in an administrative/financial-related capacity for completing tasks such as delinquency management, reporting, lease renewal management, invoice processing, accounting month-end processes, etc.)
Minimum of one year of property management experience (preferably in a Community Support Specialist, Assistant Community Manager, Community Manager, and/or Regional Property Manager role), or other related experience required.
Experience as a Community Support Specialist, multi-site Community Manager and/or Regional Property Manager preferred.
Experience leading a team of direct reports preferred.
Ability to support team member training in Yardi property management system as well as other systems.
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
Robust experience in using the property management applications (Yardi, Foresight, Workday) is preferred.
Robust understanding of property operations and, in particular, of lease terms and…


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