Senior Engineer, Quality

Senior Engineer, Quality – Brother USA

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Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer‑centric, and socially responsible. We value work‑life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year‑round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self‑paced learning.

The Senior Engineer, Quality is a key driver of quality performance across Brother’s manufacturing, service, and distribution (3PL) operations. This role develops and maintains quality performance metrics, leads problem‑solving initiatives, and drives corrective and preventive actions to improve process capability, reliability, and customer satisfaction. Working cross‑functionally with Operations, Engineering, Service, Logistics, and Compliance, this position ensures consistent quality standards, data‑driven decision‑making, and continuous improvement across all supply chain functions.

The Senior Engineer, Quality plays a pivotal role in turning quality data into actionable improvements that strengthen Brother’s overall Quality Management System (QMS).

• Develop and maintain key quality metrics and dashboards to monitor performance across manufacturing, service, and distribution (3PL) sites (e.g., non‑conformance, first pass yield, defect trends, supplier recovery, inspection accuracy, customer complaints)
• Analyze performance data to identify patterns, emerging risks, and opportunities for improvement
• Present findings and recommendations to site and corporate leadership
• Collaborate across functions to ensure data integrity and alignment on improvement priorities

• Lead or facilitate root cause analysis (5‑Why, Fishbone, 8D) to resolve systemic issues and prevent recurrence
• Translate metric insights into targeted improvement projects with measurable impact
• Drive closure and verification of corrective and preventive actions (CAPA) to ensure sustainability
• Champion a preventive quality mindset across manufacturing, service, and distribution teams

• Oversee and support the NCM process, including investigation, documentation, and disposition of nonconforming materials, products, or components
• Collaborate with suppliers and internal stakeholders to contain, correct, and prevent recurrence of quality issues
• Support incoming inspection planning, sampling strategies, and data analysis to ensure consistency across all receiving and service operations
• Provide training and guidance to inspection and service teams as needed

• Support the implementation, maintenance, and improvement of Brother’s QMS in accordance with ISO 9001 and corporate standards
• Develop, update, and standardize quality procedures, inspection instructions, and work standards
• Participate in internal and external audits and…