Program Manager II, Seller Partner Identity Verification

Program Manager II, Seller Partner Identity Verification

The Seller Partner Identity Verification team is responsible for knowing who we’re doing business with. We do this by applying a thorough verification process at key points during the seller or vendor lifecycle as well as deploying bad actor detection and enforcement. We organize this work into five programs aligned with different stages of the seller and vendor journeys. Within SPIV, the Registration and Verification team seeks to stop bad actors from gaining access to our store by providing proactive and customized registration and verification services.

Our mission is that we build trust by protecting our customers, selling partners, and our store from bad actors by: (1) building verification processes at the entity level that evaluate the legitimacy of the individual and the business they represent, (2) delivering best‑in‑class experiences for our registration and verification products, and (3) leveraging verification services throughout registration, compliance, and lifecycle events.

The Program Manager II will be the primary liaison between the cross‑functional teams and will focus on building efficient roadmaps for all our new launches. The person will be responsible for optimizing the project plan, coordinating with a varied set of stakeholders, working with the tech/UAT team on tech readiness as well as GPSS/GPO/Ops/LXD teams etc. on operational readiness. The role requires someone who can manage multiple tasks and priorities, consistently meet deadlines, is a creative problem solver, and a critical thinker coupled with cross‑functional communication skills.

In addition, we are looking for someone who has a blend of program/project management experience added with experience in tech acumen to scale our tech service offerings.

• Demonstrate knowledge of improving processes through Six Sigma / Lean methods and can perform complex analysis when exposed to unstructured and structured data.
• Lead, design, develop and deploy functional world‑wide Excellence strategy.
• Work with leadership team to drive critical business initiatives.
• Develop, implement and govern KPIs reporting for the portfolio, providing visibility to the milestones and performance across all projects.
• Drive and influence multiple stakeholders on project improvement opportunities.
• Establish and continually improve the consistency, predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices.
• Manage multiple projects requiring frequent communication, organization/time management and problem‑solving skills.
• Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives.
• Communicate across all levels on project and program progress.
• Lead business‑critical high‑impacting projects for the vertical and ensure they are delivered within planned timelines and with expected output.
• Support project teams/team members to improve processes, provide project intervention and coaching, etc.
• Monitor the training and professional development of team members, looking for opportunities to strengthen their skills or acquire new ones.

• 5+ years of program or project management experience.
• 5+ years of working cross‑functionally with tech and non‑tech teams.
• Bachelor's degree.
• Experience defining program requirements and using data and metrics to determine improvements.
• 5+ years of experience delivering cross‑functional projects.
• Substantial experience in program/project management or an equivalent operational role.
• Experience and knowledge of process improvement tools, methods and techniques.
• Attention to detail and written and oral communication skills.
• Ability to organize and manage multiple tasks simultaneously, and to facilitate multiple discussions.
• Ability to meet deadlines, prioritize work, handle changing priorities and use good judgment when working in stressful situations.
• Agility and nimbleness to work successfully in a highly ambiguous and changing environment.

• Certified Lean Six Sigma Black Belt from a reputed institute or…