Operations & Client Manager

In-person position. Must be physically located in Memphis, TN metro area

Do you thrive on building systems, leading people, and creating impact?

At Forever Ready Productions, we believe that storytelling has the power to inspire action. As our Operations & Client Manager
, you’ll play a critical dual role, ensuring our internal operations run smoothly while also managing a select portfolio of client projects
. We’re a small and efficient team of 6-8 on-purpose.

This is a hands-on leadership position designed for someone who loves both people and process and is eager to grow into a Director of Operations role as our company scales.

• Think 6–12 months ahead, not just react to today
• Thrive in both internal team meetings and external client calls
• Confidently lead people, projects, and systems
• Know when to ask, when to decide, and when to escalate
• Balance creativity with structure, and accountability with empathy

Operations Manager (60% of Role)

1) Client Management

• Lead a portfolio of active client projects (3–5 at a time)
• Facilitate kickoffs, maintain client communication, and manage expectations
• Translate feedback and goals into actionable production direction
• Ensure delivery is on schedule, on budget, and aligned with the project vision
• Serve as a confident point of contact for key partners and nonprofit clients

• Collaboratively build and optimize systems for project management, communication, file delivery, and feedback loops
  .
• Champion and refine SOPs and documentation (even in creative workflows)
• Implement tech tools and internal workflows that drive sustainable team operations
• Understand and monitor project budgets
  , scopes, and profitability.
• Flag scope creep or inefficient workflows and recommend solutions.
• Monitor internal metrics (like edit hours, producer time, shoot days) to help improve margins.

• Strong communicator and natural organizer
• Strategic thinker with a 6–12 month planning horizon
• Comfortable holding people accountable and giving feedback
• Experience managing a small team of people
• High attention to detail, even in creative environments
• Understands video production lifecycle and its many nuances

• Previous client management or account leadership experience
• Desire to cultivate business development alongside sales
• Can offer creative direction or feedback when the team needs it
• Familiarity with tools like Asana, Adobe, Vimeo, Quick Books, or Canva
• Familiarity with EOS / Traction operating systems

• 90% of shoots and edits delivered on time and on vision
• Owner’s day-to-day involvement in ops reduced by 40%
• 1:1 meetings held quarterly with all staff
• Quarterly Rocks are set, tracked, and 80%+ completed
• Client satisfaction and retention remains high for managed accounts
• Clear accountability chart and scorecard in place…