Enterprise Project Management Office Director

Description

Location:

Onsite in Memphis, TN;
Maryville, TN;
Birmingham, AL;
Lafayette, LA;
New Orleans, LA;
Charlotte, NC;
Raleigh, NC;
Miami, FL or Dallas, TX

Weekly Scheduled

Hours:

Monday-Friday 9am-5pm

No sponsorship will be provided for this role.

The Director of the Enterprise Project Management Office provides vision, leadership, and discipline for the bank’s enterprise project and program portfolio. This role leads a team of Portfolio Managers and Project Managers to deliver enterprise-wide transformational initiatives that enhance client experience, strengthen risk and control environments, and drive operational efficiency and growth. The Director establishes and enforces governance, standards, and project controls;

partners with senior leaders across Technology, Operations, Risk, Compliance, Finance, and Lines of Business; and ensures strategic alignment, value realization, and audit-ready execution.

This opportunity will be based in one of First Horizon’s office locations in the Southern footprint as engagement with business partners across the company is a key to success in this role.

• Lead the intake, evaluation, and prioritization of projects and programs aligned to the bank’s strategy, risk appetite, capital plans, and client outcomes.
• Maintain an integrated multi-year transformation roadmap, balancing change capacity, regulatory commitments, and business value.
• Partner with Lines of Business and Finance on business cases, benefits realization plans, and funding decisions.

• Oversee delivery of complex, cross-functional programs including digital and client experience transformation, core platform modernization, data and analytics, cybersecurity, and operational excellence.
• Monitor scope, schedule, budget, quality, risks, issues, and benefits using objective metrics and KPIs; drive corrective actions and escalation management.
• Remove impediments, negotiate trade-offs, and ensure inter-program dependency management.

• Define and maintain the EPMO methodology, stage-gates, templates, and required artifacts across the project lifecycle.
• Establish and lead portfolio governance forums to drive decision-making, resolve conflicts, and manage dependencies.
• Ensure adherence to enterprise policies and regulatory expectations; maintain audit-ready documentation and evidence across initiatives.

• Oversee portfolio financials (capital and expense), forecasting, and variance management; ensure realization of targeted benefits and value.
• Lead capacity planning, resource allocation, and workforce strategy across Portfolio Managers, Project Managers, and Project Control.

• Build trusted relationships with senior leaders across Lines of Business, Technology, Operations, Risk, Compliance, Legal, Finance, and Internal Audit.
• Promote a culture of delivery excellence, transparency, client-centricity, and continuous improvement across the bank.

• Own the project management toolset and reporting ecosystem; deliver executive dashboards and insights as needed.
• Standardize portfolio health reporting, scenario planning, and capacity models to inform timely decisions.
• Perform all other duties as assigned.

• Directly lead a team of Portfolio Managers, Project/Program Managers, and Project Control analysts in accordance with organizational policies and applicable laws.
• Responsibilities include hiring, onboarding, coaching, performance management, and other associate relations matters.
• Sets clear goals and career development paths; fosters inclusion, accountability, and high performance.

• Bachelor’s degree required in business, finance, information systems, or related field.
• Master’s degree (MBA or related) preferred or equivalent combination of education and experience.
• 12–15+ years leading complex enterprise portfolios and programs, preferably in banking or financial services.
• Proven track record delivering enterprise-wide transformation (digital,…