General Manager

Job Summary

The General Manager (GM) is responsible for supporting sales efforts and will visit with HVT-high value customers and administration and efficient daily operation of the branch office, including operations, supporting sales through service levels, service, and safety in accordance with Apria’s objectives. This role has full P&L responsibility for their profit centers, including both revenue and operating income. In addition, the GM will communicate Apria values, strategies, and objectives, while assigning accountabilities, planning, monitoring, and appraising job results.

• Full P&L responsibility for profit center(s) including both revenue and operating income.
• Collaborates with senior management to develop, review, update and implement business strategic planning, including sales and financial performance.
• Responsible for executing sales strategy and growth initiatives by personally building and maintaining relationships with key customers, helping sales team develop impactful territory plans and strategies, and assisting the sales staff to achieve results.
• Responsible for achieving key focus product starts budget and for cash collections.
• Utilizes technology and tools to their fullest capabilities in order to support and drive sales growth through exceptional service levels and optimize performance at the branch.
• Monitors staffing levels, expenditures, asset equipment utilization and inventory levels to ensure maximum profit margins.
• Ensures the effective operation and management of all functional areas of the branch such as customer service, collections, clinical, distribution, and supporting sales.
• Responsible for partnering with Managed Care counterpart to understand provider networks and grow market share.
• Monitors key performance indicators and is responsible for implementing corrective measures.
• Ensures operational procedures comply with federal, state, local and Joint Commission requirements.
• Responsible for providing a safe and healthful work environment and preventing injuries by leading and implementing the Safety & Risk Management program for the branch.

• Performs other duties as required.

• Responsible for hiring, coaching, developing, and performance management of subordinate staff.
• Responsible for retention of branch personnel through on-boarding, coaching, mentoring, and development.

Education and/or Experience

• Four year college degree preferred.
• At least 5 years related experience is required.
• Must reside within an area of primary responsibility.

Certificates, Licenses, Registrations or Professional Designations

• N/A

Skills, Knowledge and Abilities

• Effective mentoring of subordinate staff
• Must possess a keen ability to motivate and manage others with a positive mental outlook and forward thinking
• Financial management (budgeting)
• Strong problem solving skills
• Time management skills
• Change management skills
• Behavioral interviewing
• Ability to adjust quickly to business requirements
• Sales strategy execution
• Financial/business acumen
• Strategic vision

Computer Skills

• CRM proficiency
• Proficient in Microsoft Office Suite

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

Other Skills

• N/A

Certificates, Licenses, Registrations or Professional Designations

• Licensed Respiratory Therapist

Computer Skills

• Salesforce

Language Skills

• Bi-lingual (reading, writing ,verbal)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires constant sitting with occasional standing and walking
• Requires the use of hands to write, use computers, and manipulate papers is constantly required
• Constant talking and hearing
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus
• Must occasionally lift…