Senior Alumnae Operations Manager

Senior Alumnae Engagement Manager MEMBER EXPERIENCE DEPARTMENT

Title:

Senior Alumnae Engagement Manager Supervisor:
Director of Member Experience Status:
Full-time Exempt

Location:

Remote or Memphis, TN Position Summary The Alumnae Engagement Manager-Sr. serves as the senior strategic leader for alumnae and volunteer engagement across Kappa Delta. This role executes the vision set by the National Vice President-Alumnae by developing strategies that facilitate a cohesive alumnae and volunteer experience that strengthens engagement, retention, leadership pipelines, and long-term connection to the Sorority. As the organizations subject matter expert on alumnae and volunteer populations, the Alumnae Engagement Manager partners cross-functionally and with volunteer leadership to design frictionless processes, lead change initiatives, and deliver meaningful, high-quality member experiences s role exercises significant influence across staff teams, volunteer leaders, and governance bodies and plays a critical role in shaping how alumnae and volunteers engage with Kappa Delta throughout their lifetime.

This is a full-time staff position based at headquarters in Memphis, TN. Remote employment will be considered for candidates outside of the Memphis metropolitan area. The Alumnae Engagement Manager reports to the Director of Member Experience and works closely with the National Vice President Alumnae, National Council, and the Training & Development team. Why This Role Matters / What Youll Influence This role directly shapes the long-term strength, sustainability, and relevance of Kappa Delta.

Through strategic leadership of alumnae and volunteer engagement, the Senior Alumnae Engagement Manager influences:
Howalumnaeremainconnected, valued, and engaged throughout their lifetime

The strength and readiness of volunteer leadership pipelines at the local and national levels

The consistency, clarity, and quality of thealumnaeand volunteer experience across the organization

The organizations ability to scale engagement efforts whilemaintaininga high-touch member experience

Cross-functional alignment and execution of enterprise priorities that rely on volunteer andalumnaeparticipation

Success in this role has a measurable impact on engagement, retention, leadership development, and organizational effectiveness. Essential Functions Strategic Leadership & Collaboration Own the enterprise strategyforalumnaeand volunteer engagement, experience, and retention

Serve as the organizations subject matter expert onalumnaeand volunteer populations, trends, and best practices

Lead cross-functional initiatives that enhance engagement, including process redesign, digitization, pilot programs, and vendor partnerships

Identify and implement efficiencies that improve execution while preserving a high-quality member experience

Serve as a strategic thought partner to the Director of Member Experience, proactivelyidentifyingrisks, opportunities, and decision points

Promote a culture of continuous improvement, innovation, and learning across staff and volunteer partners

Actively engage in enterprise-wide strategic efforts and support the organizations functional structure Volunteer Pipeline & Experience Own the end-to-end volunteer lifecycle, including recruitment, appointment, onboarding, engagement, recognition, and retention

Develop and implement strategies to recruit qualified volunteers aligned to organizational needs, skills, and experience

Design and continuously improve volunteer experiences that foster belonging, clarity of role, and sustained engagement

Partner with the Foundation to align volunteer recruitment and volunteer data practices

Lead volunteer engagement strategy and execution for the biennial National Convention, Volunteer Appreciation Month, and related initiatives

Develop andmaintainvolunteer policies in alignment with staff policies and legal and ethical standards, in partnership with HRDefine requirements and lead adoption of volunteer data usage in Salesforce across the organization Alumnae Experience and Chapters Serve as the primary headquarters leader for Alumnae Chapters and alumnae-at-large, setting strategic direction and ensuring consistent, high-quality support

Act as staff liaison to the National Vice President Alumnae and Alumnae National Leadership Team (A-NLT)
Leadalumnaeengagement strategies, including dues models, reinstatements, resignations, recognition programs, and membership milestones

Oversee strategy and execution ofalumnaeinitiatives and engagement opportunities, including Linked In Network, Ever Loyal Adventures, and Ever Loyal pledge

Partner with Communications to define and execute alumnae-focused communication strategies

Lead change management planning and communications for alumnae-related initiatives

Develop and monitor KPIs related to alumna eengagement and chapter health; translate insights into strategic recommendations

Provide strategic oversight for Alumnae Chapter training, officer development, and leadership…