Account Operation Manager

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world’s top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions.

Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

As an Account Operations Manager at our Memphis, TN facility, you will lead cross‑functional teams to drive continuous improvement in operational metrics, maximize profitability, and exceed customer expectations. You’ll serve as a key liaison between the Business Unit and Operations, ensuring strategic alignment, efficient execution, and exceptional support for customers, team members, and shareholders.

This role is based on‑site at our Memphis, TN facility.

• Identify staffing needs for the Workcell and communicate requirements to Functional Managers.
• Monitor team member turnover and implement improvements to enhance retention.

• Identify individual and team strengths and development needs.
• Coach and mentor Workcell team members to deliver excellence to internal and external customers.

• Establish measurable goals and objectives for individuals and teams.
• Provide feedback to Functional Managers on team member contributions.
• Encourage pride and recognition within the Workcell.
• Drive continuous improvement in operational metrics and customer satisfaction.
• Coordinate large teams and maintain focus during critical situations.
• Ensure fair and consistent recognition and rewards.

• Facilitate open communication within the Workcell.
• Organize verbal and written communication using appropriate business style.
• Encourage input and adapt communication style to team needs.
• Act as a communication link between the Business Unit and Operations.

• Understand campus strategic directions and align customer/workcell strategy accordingly.
• Provide regular updates to leadership on strategy execution.
• Communicate resource requirements to Functional Managers.

• Develop monthly business unit forecasts with the Business Unit Manager.
• Identify cost reduction opportunities through process improvement.
• Monitor department costs and trends to improve value.
• Provide cost feedback to leadership.

• Prepare timely forecasts and analyze trends.
• Complete variance analysis and communicate results to leadership and the Workcell team.

• Train Workcell teams on metric‑based management and monitor performance.
• Drive continuous improvement through trend analysis and metrics.
• Ensure procedures and work instructions are efficient and non‑redundant.
• Identify and implement new practices and process improvements.
• Demonstrate commitment to customer service and problem resolution.
• Lead by example and promote knowledge sharing across teams and facilities.
• Handle sensitive and confidential information appropriately.
• Review and influence business plans and process changes for win/win outcomes.
• Ensure compliance with safety, health, and security policies.

This role reports to the Business Unit Manager and may include oversight of cross‑functional teams within the Workcell. The Account Operations Manager is responsible for strategic execution, team development, and operational alignment.

• Bachelor’s degree preferred.
• Minimum of 5 years of experience, including at least 1 year in a supervisory role.
• Or an equivalent combination of education and experience.

• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
• Strong communication skills for presenting to…