Distribution Center Outbound Operations Supervisor

Distribution Center Outbound Operations Supervisor

Position at NAPA Auto Parts. The Outbound Operations Supervisor is a people leader responsible for driving the successful execution of all pulling and outbound shipping activities while maintaining a culture of engagement, empowerment and problem‑solving.

The Outbound Operations Supervisor designs efficient and consistent methods for the outbound team(s) to follow, ensuring freight is properly pulled, sorted, packed and loaded in a safe, high quality and timely manner. This role ultimately holds the team to a high standard of operational execution while reinforcing a culture of engagement, empowerment and problem‑solving among all teammates.

• Supervise and implement functions of efficient outbound operations by instructing employees, monitoring progress and troubleshooting as needed.
• Design and maintain organization of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance and safety protocols.
• Develop consistent and innovative solutions to drive adherence to all security and safety rules and regulations, ensuring a safe environment for employees.
• Maintain awareness of budget planning and enforce cost‑saving initiatives and process improvements.
• Provide leadership to warehouse associates, promoting engagement and empowerment to solve problems and make good operational decisions.
• Investigate and resolve shipping errors with the team to mitigate future issues.
• Schedule team hours to ensure peak period coverage and efficiency.
• Secure company assets by ensuring all equipment is used and maintained properly and by monitoring employees so no merchandise leaves without proper receipts.
• Lead efficient and accurate methods of processing outbound orders, cross/docks, stock orders, special orders, UPS, Will Call and other miscellaneous orders as applicable.
• Identify opportunities for cost reduction and implement process improvements to enhance operational efficiency.
• Foster a culture of engagement, empowerment, mentorship, and facilitation of problem‑solving and decision‑making to drive operational success.
• Oversee the reconciliation of truck loads each night to ensure proper loading of product.
• Design and implement efficient protocols and systems for shuttle truck orders and loading of trucks.
• Ensure team follows all company and supplier guidelines for factory returns.

• High School Diploma, general education degree (GED) or equivalent combination of experience and education.
• 1+ years’ experience within a distribution center or similar environment.
• Ability to comply with all safety requirements pertaining to job functions and general Distribution Center safety requirements.
• Strong interpersonal and organizational skills, detail oriented.
• Ability to use good judgment in order to carry out detailed instructions.
• Basic computer skills required.
• Must be capable of lifting/moving heavy items up to 60 lbs.
• Must be forklift and pallet jack certified.

• 2+ years’ experience within a distribution center or similar environment.
• 1+ year’s proven experience in a managerial role and/or leading teams.
• Experience with Lean Six Sigma methodologies and tools.
• Diverse experience (especially within automotive or retail distribution centers).
• Proven experience performing various quality functions (inspection, control, assurance, audits).
• Proficiency in using relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.).
• Customer‑centric spirit and task‑execution.
• Enthusiasm for data, analysis, and providing simple insights.
• Passion for solving complex challenges.
• Comfort influencing others, leading teams, managing stakeholders, getting buy‑in from leadership, and communicating clearly.
• Test‑and‑learn mentality and agile way of working to improve team products.

• Embodies values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by focusing on outcomes and making the customer the center of decisions.
• Makes balanced decisions and…