Desktop Technician

Works under the direction of the Service Delivery Manager to assist City of Memphis staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with the given standards and guidelines. Ensures desktop computers interconnect seamlessly with various systems. Repairs hardware and network connectivity issues when necessary. Updates computer operating systems and other important software as needed.

Updates and maintains the computer inventory and equipment. Coordinates with vendors to resolve technical problems with desktop computing equipment and software. Travels to various locations to provide critical user's support.

1. Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS:
Must be able to communicate clearly both verbally and in writing. Requires ability to operate general office equipment. Must be able to move and lift computer equipment weighing up to 40 lbs. Requires the ability to operate an automobile.

TYPICAL

WORKING CONDITIONS:

Work is performed in an office environment which involves contact with the staff and management. Travels to work facilities to support end users.

Associate’s degree in Information Technology, or a closely related field and two (2) years' experience in a desktop technical role; or any combination of experience and training which enables one to perform the essential job functions. Working experience in troubleshooting hardware and software computer related issues. CompTIA A+ or Network+ Certification is preferred. Must possess and maintain a valid driver's license as a condition of continued employment.

Shelby County Residency Requirement

The City Charter requires that City Employees, with the exception of "first responders", must establish residence within Shelby County within six (6) months from their date of employment. Proof of residence will be required at the time of hire. As defined by Tennessee Senate Bill No. 29, "first responder" means paid, full-time law enforcement officers, firefighters, and emergency medical personnel.

EEO STATEMENT

The City of Memphis is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, national origin, genetic information, protected veteran status, disability, any other characteristic protected by law or other non-merit factors.

State and Federal regulations require us to obtain information from each applicant for statistical analysis and reporting of our compliance with fair employment practices. We request your cooperation in completing the following questions.

All information which you voluntarily provide is confidential and is used only in accordance with the regulations governing Equal Employment Opportunity and Affirmative Action. It will not be used in any hiring decision. The information will be used and kept confidential in accordance with applicable laws and regulations.

Failure to provide information will not subject you to any adverse personnel decision or action. Your cooperation is appreciated.

Reasonable Accommodation Statement

The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management via email agement .

• Job Identification 260322
• Job Category Professional
• Posting Date 03/11/2026, 05:00 AM
• Apply Before 03/21/2026, 05:00 AM
• Degree Level Associate Degree
• Job Schedule Full time
• Locations Memphis, TN, United States (On-site)
• Organization Information Technology, City of Memphis