Launch Manager, SME

Amazon’s India SME Team is looking for a motivated, enthusiastic and customer obsessed Program Manager with strong technology experience to join INFC & AMXL SME Launch Execution team. At Amazon, we're working to be the Earth’s most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. The Subject Matter Experts (SME) work across with, First Mile Technology, operations, engineering, capacity planning, finance and other global stakeholders on launching new Fulfillment Center (FCs) configurations in order to positively impact customer experience while supporting business growth.

Key job responsibilities

• New FC Launch Support. Ensure new FC Launches are delivered on-time meeting business requirements from a process and configuration perspective
• Work with global stakeholders to ensure FC launches are on time, key deliverables and timelines are met for each sub activity in launches
• AFT Team Project Support. Lead the scoping, assist with design, and lead the implementation of technology projects in pilot FCs
• Work on multiple platforms like FaaST/AFT/AFTx to support team on new initiatives and global parity
• Support real-time problem solving by way of need-based FC support and trouble ticket queue maintenance

• Configuration and network setup for new FCs.
• Design, develop, and implement solutions to more effectively utilize technical configurations to deliver tangible operational and customer benefits.
• Managing multiple projects simultaneously.
• Ability to communicate to various stakeholders from different teams.
• Work closely with operations, product teams and engineering teams during and after launch and for new special projects.
• Building the network with WW teams to share knowledge and identify and implement best practice across the region/ network (IN/ROW).

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams

• Functional Knowledge of FC Tools Knowledge of Oracle SQL, MYSQL or related query tools
• Experience working with Software Development Engineers to develop technical solutions to operational problems
• Project Management certification

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