Services & Support Support Specialist Memphis

Position

Description:

Assist with providing support services for Information Services (IS) technology and end-user related issues locally or regionally. Assist with coordination and installation of information system technology locally and/or at project site locations.

• Assist with providing professional Information Services (IS) technical support services for local and remote users within assigned location and/or region, and perform occasional Service Desk rotation:
• Perform Tier 1&2 support services, system maintenance, installation, and resolve basic network technical problems, and other systems issues.
• Perform workstation setup, including employee location moves and changes.
• Resolve issues and/or assist with resolving issues; confer with technical or systems team members for solutions.
• Provide professional support to address end-users’ hardware and software requests.
• Support system applications, voice and desktop systems, and data management, including data migrations.
• Assist with documentation of local technology infrastructure.
• Assist with maintaining inventories of hardware assets, software, versions, and applications of desktop computers. Control additions, deletions and changes in equipment assigned to end-users.
• Assist with monitoring monthly backup systems performance on local server and other mission critical business unit infrastructure. Escalate or provide timely notification of identified systems failures to supervisor.
• Learn and apply IS methodology to assigned tasks and documentation.
• Learn, follow, and comply with IS policies, procedures, and standards relating to infrastructure systems, components, applications, and services and inform end-users on company standard software tools, policies and procedures.
• Learn and use IS Ticket System to maintain service tickets to log and manage incidents and requests and maintain highest service response levels.
• Participate in continuous development and review of IS training and standard operating procedures manuals.
• Become familiar with IS continuous improvement methodology and best practices.
• Other activities, duties, and responsibilities as assigned.

Qualifications:

• Minimum of 1 year of related experience with Bachelor’s Degree or in pursuit of Bachelor’s Degree from accredited degree program in Information Services, Computer Science, Operations, Management, or related field of study required, or current Information Technology (IT) certifications such as A+, Network+, or MCP; or equivalent combination of education, experience, and training
• Basic desktop and systems support and troubleshooting experience
• General knowledge of Windows Server Administration and Active Directory
• Basic experience with installation and deployment of Windows 10 and 11 operating systems
• Proficient computer skills and familiar with Microsoft Office 2016, Office 365, SharePoint, One Drive, and Mobile Device Management applications
• Basic knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems
• General experience supporting multi-function printers and scanners
• Basic understanding of malware, spyware, and anti-virus software
• Familiar with basic continuous improvement principles and concepts
• Professional and clear verbal and written communication skills
• Able to work independently with direction and supervision, and in team environment
• Exceptional organizational skills with attention to detail

  Physical Demands:
  
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls;
  
  and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.…