Director, IT – End User Computing; EUC & Enterprise Automation

Role Summary
:
We are seeking a transformative leader to own the "Modern Workspace of the Future" s role combines mission‑critical operational leadership of our global End User Computing (EUC) estate with a strategic mandate to pioneer Agentic AI Automation across Enterprise Services portfolio. You will lead a high‑performance team of 50‑60 FTEs and oversee ~250 managed‑service partners to deliver a seamless, AI‑enabled employee experience.

Plan, organize, direct and control all efforts relative to the design, definition, development, implementation and maintenance of computer systems, applications, projects and programs.

• Strategic Vision (Modern Workspace):
  Define and execute the roadmap for a "
  One Fed Ex
  " digital workplace, shifting from legacy device management to a persona‑based, frictionless user experience across physical campuses and remote collaboration platforms (M365, Teams, Zoom etc.).
• AI & Agentic Automation Leadership
  :
  Spearhead a new Enterprise Automation capability focused on high‑friction corporate processes (HCM, Timekeeping, Payroll, Badging, Learning, Vendor Management etc.). Drive the adoption of Service Now NOW Assist and Gemini Enterprise to build autonomous agents that resolve complex user requests without human intervention.
• Operational Command
  :
  Lead the 24/7/365 EUC function, ensuring absolute stability for the enterprise’s communication and collaboration backbone. Maintain "
  always‑on
  " availability and rapid incident resolution for a global workforce.
• Vendor & Financial Governance
  :
  Actively manage the large‑scale Managed Services ecosystem (250+ partner resources). Enforce strict SLA performance, drive cost efficiency through "
  Shift‑Left
  " strategies, and manage the P&L for hardware assets and software licensing.
• Process Transformation Teams
  :
  Direct a specialized team of Managers and Architects to look for automation opportunities within corporate functions (HCM, Payroll, Learning, Scheduling, VMS etc.). Translate manual operational bottlenecks into automated, agentic workflows.
• Security & Compliance
  :
  Partner with Info Sec to ensure the modern workspace is "
  Secure by Design
  ", managing the delicate balance between frictionless user experience (Zero Touch Provisioning) and enterprise‑grade security (Zero Trust/Identity Management).
• Talent Development
  :
  Build a dual‑threat organization: mentoring operational experts to sustain excellence while recruiting and developing "Automation Architects" capable of leveraging Generative AI platforms to reinvent service delivery.

• Lead teams responsible for IT design and maintenance.
• Provide strategic direction for systems and application enhancements.
• Lead design projects and provide information to executives.
• Perform other duties as assigned.

Bachelor's Degree/equivalent in computer science, math or business or related field with emphasis in a quantitative discipline.

Extensive experience in systems development including design, development, implementation and maintenance of large batch or online transaction based systems. Experience in the majority of the following: mainframe, distributed systems, client server, relational systems, transaction and message systems, embedded systems, imaging and systems management and operation.

Previous management experience, strong leadership, human relations and communication skills required.

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors.

An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement plans, and tuition reimbursement.

C…