Engagement Manager , AWS Professional Services India

Engagement Manager , AWS Professional Services India

Job  | AWS Pro Serve IN - Maharashtra

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As an Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will gain knowledge of the customer environment to expedite stakeholder alignment and team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.

Key job responsibilities

• Lead complex, multi-stream delivery engagements
• Validate and ensure achievement of customer business outcomes
• Manage risks proactively while identifying opportunities for additional value
• Coach teams and customers on delivery practices
• Partner with sales, support, and engineering teams for comprehensive solution delivery

You will serve as a strategic advisor, helping customers navigate their transformation journey while fostering innovation. This includes:

• Providing strategic guidance and risk management
• Delivering training on agile methodologies
• Enabling partners through framework adoption
• Collaborating across AWS teams
• Gathering and channeling customer feedback to improve AWS services

The role requires adaptability to handle unexpected challenges and willingness to travel to customer sites and internal events as needed.

Success in this position demands effective leadership skills, agile expertise, and the ability to drive business outcomes while maintaining stakeholder relationships.

• Hands on experience delivering enterprise-level IT consulting projects using Agile, Waterfall and Hybrid methodologies
• Working experience on Agile and Project Management delivery best practices, frameworks, methodologies and tool sets (e.g. Miro, Jira)
• Presented to C-level executives as well as to technical subject matter experts
• Experience in technical product or program management

• Project management certifications (e.g., APM, CSM,PSM, PMI-ACP, PRINCE2 SAFe)
• AWS / Cloud Experience and Certifications
• Flair for selling and operating as a Trusted Advisor
• Past experience as a Technical Program Manager (TPM) leading development projects. The ability to influence technical priorities and business strategy through data-driven contributions, working directly with engineering managers and software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.