Technical Service Specialist

Job Information

• Business Unit:
  Draeger, Inc.
• Location:
  
  Memphis
• Function:
  Service
• Work Location:
  
  Field Service
• Employment Type:
  
  Permanent

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. This position is remote (not reporting to a Draeger facility) and involves field servicing clientele on site in a given radius. You must live within 30 miles of Memphis, TN.

Draeger values its employees with a flexible workforce and competitive total rewards, including a comprehensive benefits package, generous paid time off program, and more. Come join an exciting team with strong leadership support!

• Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards.
• Evaluate, diagnose and repair malfunctioning equipment in response to service calls.
• Be “on‑call” outside of normal working hours to provide emergency service; may provide service via telephone communication.
• Install new equipment and provide technical support for upgrades and other special service programs to support field service activities.
• Promote customer satisfaction through proactive, professional communication with the Customer.
• Use the company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required.
• Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
• Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc.
• Provide information and feedback to Technical Support and Factory for problem identification and resolution.
• Perform other duties as needed and assigned.

• Associate’s Degree in Electronics, Biomedical Engineering or related discipline or equivalent combination of education & experience.

• Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training.
• Minimum of 1 year of customer or field service experience required. Strong customer communication skills are necessary for daily customer interaction.
• Previous field service experience preferred.
• Previous computer networking experience preferred.
• A newly hired individual may be classified as a Technical Service Specialist if they have a minimum of four years biomedical or field service experience with medical devices and meet the “Special Training or Competence” criteria.
• Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers.
• Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution.
• Must be proficient in the use of PC applications including MS Office suite, and be able to use or learn other applications as business dictates.
• Demonstrates aptitude for learning new technologies.
• Must have a valid driver’s license and acceptable driving record.
• Must be able to travel within territory and be willing to travel outside of territory when needed.
• Possesses & maintains expert level support for all modalities for which training has been provided.
• Demonstrates initiative and is results oriented.

• Medical, dental, and vision insurance
• Life, short‑ and long‑term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on‑site gym, cafeteria, and game room.

Draeger is an Equal Opportunity Employer.

Please, apply directly through our career portal. We look forward to receiving your application.