Information Technology Support Analyst

Contract-to-hire: 12-month contract-to-hire

Our client, the world’s leading provider of technology-enabled claims and risk management solutions, is seeking an IT Support Technician for an onsite contract-to-hire opportunity in Memphis, TN. Join a global organization with more than 20,000 employees dedicated to simplifying the complexities of workers’ compensation, liability, property, disability, and absence management.

The IT Support Technician identifies, researches, resolves, and responds to a high volume of simple to moderately complex technical issues and inquiries from internal and external customers. This role is responsible for delivering timely resolutions, documenting issues accurately, and ensuring a high level of customer satisfaction.

• Respond to and resolve a high volume of technical support requests
• Research and troubleshoot simple to moderately complex technical issues
• Provide timely status updates and follow‑up communication to customers
• Escalate issues to appropriate departments when necessary
• Accurately document customer issues in the call tracking system
• Provide real‑time assistance to minimize downtime and improve user satisfaction
• Stay current on company policies, supported products, and industry trends to ensure accurate technical solutions
• Participate in after‑hours support via on‑call rotation

• Minimum of five (5) years of Help Desk or technical support experience, or an equivalent combination of education and experience.
• Demonstrated understanding of quality standards and processes.
• Strong knowledge of service center processes and procedures.
• Proficiency with PCs and Microsoft Office products.
• Strong analytical and problem‑solving skills.
• Excellent organizational skills and attention to detail.
• Strong interpersonal and communication skills.
• Sound judgment and discretion.
• Ability to manage multiple priorities and projects simultaneously.
• Ability to work effectively in a team environment.
• Ability to meet or exceed established performance competencies.
• Ability to complete the required number of monthly quality monitoring reviews.

• Bachelor’s degree from an accredited college or university.
• Experience supporting organizational quality programs.
• Ability to perform additional duties as assigned.

• Provide IT systems support to internal and external end users on a range of moderate to complex technical issues.
• Respond to email and technical support requests in a timely manner.
• Document, track, and monitor issues to ensure timely resolution.
• Provide support for Sedgwick proprietary systems, including JURIS, One Team, SIR, TAMS, and Voyager, resolving moderate to complex issues.
• Troubleshoot technical and system‑related issues, including software‑related concerns as needed.
• Communicate high‑visibility or critical issues to the immediate supervisor.
• Escalate issues to appropriate departments when necessary.
• Maintain in‑depth knowledge of claims systems, adjuster job functions, and company workflows to effectively resolve support‑related issues.

• Medical Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long‑Term & Short‑Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full‑time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre‑employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.