Data Center Operations Night Manager , DCC Communities

Data Center Operations Night Manager , DCC Communities

Job  | Amazon Data Services, Inc.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop Career Paths for employees and update internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure efficient management of day‑to‑day data center operations, including queue management, 7/24 shift arrangement, and hardware logistics
• Act as the subject matter expert across all aspects of data center operations or fast learn new topics
• Ensure all operational KPIs and metrics are measured and met
• Inspire and guide improvement in team processes, technology innovation, and automation
• Manage large‑scale events (outages) and act as the call leader
• Improve workflow and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule and coordinate absences and vacations
• Continuously strive to improve the quality and quantity of services and the customer experience

Amazon Web Services (AWS) is growing rapidly, and the role involves ensuring overall availability and reliability to meet or exceed defined service levels of data center operations. The position will help take AWS Data Center Operations to the next level through technical leadership, people management, and proactive problem solving.

• 4+ years of Information Technology (IT) experience, or Bachelor’s degree in computer science, engineering, mathematics, or equivalent
• 2+ years of people‑management experience
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities
• 2+ years of computer hardware experience, including troubleshooting and repairing
• Experience in technical writing in a relevant field
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or CND
• Experience with system management tools and client/server environments

The base salary range for this position is 78,400.00 –  USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit  for more information.