Technical Analyst

Technical Analyst

BUSINESS TECHNOLOGY & ARCHITECTURE

Title: Technical Analyst

Supervisor: Director of Business Technology & Architecture

Status: Full-Time Exempt

Location: Kappa Delta National Headquarters, Memphis, Tennessee onsite 4 days a week

Job Summary:

The Technical Analyst leverages technical expertise and analytical skills to deliver solutions that enhance user experience and increase operational efficiency. This role maintains configurations, functional capabilities, data integrity, and integrations across Kappa Delta's CRM and analytics technology platforms.

Using data literacy, analytical thinking, and technical skills, the Technical Analyst transforms technology requests into actionable technical specifications for development, focusing on connecting data and functionality to unlock valuable business insights.

Responsibilities:

Technical Solution Design:

• Translates business and operational requirements into functional specifications forconfiguration and development teams to execute.

• Partners closely with vendors, peers, and subject matter experts to design solutions utilizing the Kappa Delta technology stack.

• Collaborates on and follows the Kappa Delta software development playbook toensure consistent architecture and management across technologies.

Technical Execution:

• Completes configuration and development work as an individual contributor orcollaborator based on the project and resources. May lead a vendor project or doindependent work.

• Completes functional testing and data validation using systems understanding,expert analytical skills, and technical fluency.

• Supports peers with cross-software assistance as needed, ensuring consistency in development practices and execution.

• Manages integrations between software platforms, ensuring accurate data exchangeand workflow reliability.

Documentation & Support:

• Creates and maintains comprehensive software documentation, including data models, data flows, technical specifications, references, and user manuals.

• Supports the user base with issues reported to the Kappa Delta help desk.

Requirements:

• Bachelor's degree in computer science, information systems, or a related field;master's degree preferred.

• 5-7 years of experience as a technical analyst, software analyst, quality assuranceanalyst, or similar technical role.

• Working understanding of enterprise platforms, integrations, and connectors suchas Salesforce, AWS, Google Workspace, and data visualization tools like Tableau orDomo.

• Experience with data modeling, data mapping, data transformation, ETL concepts,or API-based integrations.

• Experience with form design, basic logic/workflow building, and user experience design.

• Working knowledge of Apex/JavaScript in a Salesforce or similar environment.

• Understanding of data types, joins, data flows, and basic statistics.

• Ability to use scripting (JavaScript, Python) to support data validation or process automation.

• Strong technical literacy and ability to understand complex systems and data flows.

• Skill in identifying and articulating technical risks, dependencies, and datainconsistencies.

• Ability to think logically about system dependencies and the user impact of technical changes.

• Technical requirements management, functional testing, and release management.

• Excellent problem-solving and analytical thinking skills.

• Exceptional written and verbal communication, especially in technical documentation.

• Strong collaboration skills with cross-functional teams.

• Strong curiosity and ownership mindset toward improving platform reliability anddata integrity.

• Experience with sorority or fraternity member experiences is helpful.