IT Help Desk

The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The IT Helpdesk will assist in all aspects of the technology infrastructure including network, storage, server, operating systems, and applications. Additionally, the IT Helpdesk may assist in security incidents, security threats, and disaster recovery operations. Must be able to climb and work from 12 to 15 ft ladders, lift weight of 20 LBS over their head, walk warehouse concrete floors and have excellent verbal and written communication.

The IT Helpdesk will support operations in the following areas:

• Information System operations
• Tier I level Helpdesk
• Access Control and Authentication
• Technology Infrastructure Monitoring and Reporting
• Assist in Incident Response Operations

The IT Helpdesk may assist in maintaining, and aim to improve the following existing technology infrastructure elements:

• Shore Tel/Mitel VoIP
• Microsoft Exchange
• Cisco Meraki
• Microsoft Windows Servers
• VMware and Hyper-V
• End-Point Security
• iOS, Android, and Windows Mobile
• Security and compliance
• Installing Windows 10, Office 2016/365, Connect Wise and Antivirus software

The following qualifications are highly recommended for the IT Helpdesk position.

Qualifications should include but are not limited to:

• Working knowledge of network operation and Helpdesk ticketing software
• Familiarity with security tools such as, DNS solutions, Windows firewall, encryption, antivirus, IDS/IPS, endpoint protection platforms, etc.
  
  - Desired
• Experience in running network cabling
• Certification(s);
  CompTIA A+, Network+, Security+ Desired

This is not an all-inclusive list of duties and responsibilities and management reserves the right to amend as needed

We ask that you do not call us or stop in; applicants who are of interest will be contacted. We appreciate your interest and wish you success in your job search!