IT Support Technician

Description:

• To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
• Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues).
• Issues are reported via email.
• Provides moderate to complex troubleshooting and software development issues as needed.
• Communicates high visibility issues to immediate supervisor.
• Escalates calls to the appropriate departments as needed.
• Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications:

• Bachelor's degree from an accredited college or university preferred.
• Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with client propriety systems (JURIS, One Team, SIR, TAMS and Voyager).
• Excellent customer service skills Proven understanding and knowledge of quality
• Good knowledge of service center processes and procedures
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to complete required number of monthly quality monitors

Benefits:

Healthcare Insurance:
Synectics offers eligible employees and their dependents healthcare coverage through Blue Cross Blue Shield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance:
Synectics offers eligible employees and their dependents a dental plan through Met Life. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance :
Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan:
The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus:
Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus.

It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.