Senior IT Service Owner - Finance

Position: Senior IT Service Owner - Finance Applications
Senior IT Service Owner - Finance Applications

Memphis, TN

Pay Rate:

$108,

Multiple factors, including Individual experience, skills and abilities will determine where an employee is placed in the pay range.

Category/Shift:

Salaried Full-Time (Hybrid)

About The Role:

Global Cellulose Fibers (GCF) is seeking a highly skilled Senior IT Service Owner to manage and optimize all Finance business process applications, including SAP Invoice-to-Pay solutions:
General Leder, Accounts Payable, Accounts Receivable, Asset and Bank Accounting, Closing Operations, and related integrated solutions. This is an individual contributor role with strategic influence, responsible for ensuring alignment between IT solutions and business objectives across sourcing and procurement processes.

You will function as the primary point of accountability for the Finance application portfolio, driving roadmap alignment, solution consulting, vendor performance, and issue escalation management. This role also plays a critical part in transitioning off a Technology Services Agreement (TSA), establishing a new IT operating model, and evaluating and implementing AMS providers to support critical applications.

Key Responsibilities

• Service Ownership & Strategy

• • Serve as the overall Service Owner for Finance applications, accountable for lifecycle management, performance, and continuous improvement.
  • Align application roadmaps with business strategies and finance objectives.
  • Provide solution consulting to business stakeholders for process optimization and technology enablement.

• Business Relationship Management

• • Act as the primary IT liaison for finance functions, ensuring strong alignment between business needs and technology solutions.
  • Build and maintain trusted relationships with key stakeholders to influence strategy and prioritize initiatives.
  • Facilitate regular roadmap reviews and communicate progress, risks, and opportunities to business leaders.

• TSA Transition & IT Model Establishment

• • Lead activities to transition Finance applications from legacy TSA arrangements to GCF's independent IT environment.
  • Define and implement a sustainable IT operating model for Finance applications, integrating internal and external capabilities.

• AMS Analysis, Selection & Implementation

• • Evaluate AMS providers for Finance applications, including scope definition, cost analysis, and service performance expectations.
  • Drive the selection process and oversee onboarding and integration of AMS partners into GCF's IT model.
  • Establish governance and performance metrics for AMS delivery.

• Project & Vendor Management

• • Lead and coordinate projects related to Finance applications, ensuring timely delivery and quality outcomes.
  • Manage third-party AMS providers, including performance oversight, governance, and contract compliance.
  • Act as escalation point for critical issues impacting Finance applications.

• Continuous Improvement

• • Monitor KPIs and service performance metrics to identify improvement opportunities.
  • Drive innovation and best practices in Finance application management.

About You:
Knowledge, Skills, and Abilities

• Experience:
  
  8+ years in IT application management, solution delivery, or service ownership roles.
• Expertise:
  Strong knowledge of SAP Invoice to Pay solutions (ECC, S/4
  
  HANA, Concur), and familiarity with pulp finance processes is highly desirable.
• Skills:
  • Proven ability in business relationship management, project management, and vendor oversight.
  • Experience with TSA exit planning, IT operating model design, and AMS provider evaluation and implementation.
  • Strong problem-solving and issue resolution capabilities.
  • Excellent communication and stakeholder engagement skills.
• Education:
  
  Bachelor's degree in IT, Business, or related field.

About Global Cellulose Fibers (GCF):

Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe, high-quality pulp forms the basis for a wide range of applications like towel and tissue products, diapers, feminine care, incontinence and other personal care products that promote health and wellness. In addition, our specialty pulp serves as a sustainable raw material used in construction materials, paints, coatings and more.

GCF generated $2.8B in revenue in 2024 and has 3,300 employees globally, with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting

Why GCF:

Global Cellulose Fibers promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

We've Got You Covered:

At Global Cellulose Fibers, our employees are our most important…