Enterprise Learning Services Analyst

Position Title

Enterprise Learning Services Analyst

$75,000-$92,600 per year
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

International Paper 6400 Poplar Ave Memphis, TN 38197

The Enterprise Learning Services Analyst is responsible for the day‑to‑day support of the Learning Management System (LMS) processes, Learning Content Management System (LCMS) processes, and related learning technology platforms including all operational aspects and publishing of content (i.e. learning objects from the LCMS for the LMS). The person in this role will manage and/or research resolution of customer issues, ensure the proper performance of web‑based course content, design, create, document, and deliver training, and manage the availability and usefulness of all required reports.

Consult with customers on content development and use of technologies; create new group content; load and process custom and/or vendor off‑the‑shelf content; update and maintain existing group content. The person serving in this role will work closely with Enterprise Learning Services Manager to ensure and monitor adherence to Enterprise Learning Services guidelines and group administrative processes. The successful candidate will also work closely with department management to ensure that methods and objectives are consistent with the defined learning strategy while achieving measurable improvements.

Key customers include International Paper employees, businesses and staff groups, training and development leads and teams, external contractors, and vendors.

• Develop, maintain, and update Enterprise Learning training, help, and support materials.
  • Update central group Learning website with latest documentation (information, process changes, etc.)
  • Review processes and support documentation for updates and improvements
• Demonstrate solid understanding and proven application of adult learning principles.
• Facilitate training (classroom and virtual classroom), when applicable.
• Support implementation and change management of new learning technology systems on IP network.
• Perform testing of updates, bug fixes, and system changes to Learning Technology platforms.
• Troubleshoot, research, and monitor issues with the Learning Services processes.
• Publish newsletters, IP Today articles, and broadcast emails for change management and continuing education to community of users.
• Consult with and assist new user groups (facilities, staff groups, etc.) in the on‑boarding process for learning systems.
• Act as primary contact for all users with training questions, consultation on the development and delivery of training content.
• Research and resolve problems escalated to group from learning technology users.
• Contribute to the recommendation of instructional standards, strategies, learner engagement strategies, and evaluation plans.
• Work with IP HR IT organization in troubleshooting technical application, server, and systems interface issues.
• Monitor and track open tickets on process issues/problems to resolution.
• Participate in regularly scheduled meetings with HR IT.
• Track ongoing system maintenance and updates.
• Provide consultation and support to IP businesses and staff groups in the engagement of external vendors.
  • Ensure vendor understands IP criteria to integrate with the learning management environment.
  • Provide integration support with vendors and HR IT.
  • Provide consultation to content authors on IP Instructional Design guidelines and Learning Technology system specifications.

• Tech Savvy
• Interpersonal Savvy
• Communicates Effectively
• Written Communications
• Listening
• Collaborates
• Time Management
• Nimble Learning
• Customer Focus
• Optimized Work Processes

• Bachelor's degree
• 3-5 years related work experience in learning systems, application administration, corporate education or training
• 1-2 years’ experience in a technical support or customer service field.
• Stand‑up technical instruction and presentation experience.
• Multi‑task and prioritize work with competing deadlines.
• Experience with Virtual…