Technology Enablement & Communications Analyst

No sponsorship will be provided for this role.

Location: Onsite in Memphis, TN;
Lafayette, LA or New Orleans, LA

Weekly

Schedule:

Monday-Friday, 8am-5pm

The Technology Change Enablement & Communication Analyst within the Technology Business Office accelerates the associate side of change for technology initiatives by driving clear, timely, and measurable communications and by establishing rigorous documentation practices. This role ensures that impacted associates understand what is changing, why it matters, and how to adopt new ways of working—protecting the client experience and reducing people-related risk.

The Analyst builds end-to-end change strategies, training frameworks, and a robust communications and documentation framework that integrates into delivery life cycles and the Technology Business Office’s governance. The role needs to have a pulse on people – they must be open and friendly.

• Build and own initiative-level and portfolio-level communication strategies, including a communication matrix and stakeholder segmentation
• Translate complex technology and risk concepts into clear, plain-language messages and visuals; tailor for audience literacy and role. Ensure accessibility and inclusive language standards (e.g., readability, WCAG-conscious assets where applicable).
• Define channel strategy and cadence, including escalation and crisis/cutover communications for releases and maintenance windows
• Establish and support sponsor and leader communications: talking points, town hall decks, leader toolkits, and “message maps” that enable consistent messaging through the hierarchy.
• Produce core artifacts: comms briefs, campaign plans, FAQs, release notes, change advisories, training invitations, reminder series, and post-implementation updates; align to change and release calendars.
• Measure communication effectiveness (delivery/adherence, open and click-through, engagement, comprehension checks, sentiment, support ticket trends); run A/B tests and iterate based on insights.

• Establish a single source of truth in approved repositories (e.g., SharePoint/Confluence); implement version control, metadata/taxonomy, and document lifecycle (draft, review, approved, retired) with records retention and auditability.
• Author or coordinate creation of end-user and operations-facing artifacts: quick reference guides, step-by-step job aids, knowledge base articles, process documentation, and service transition packages.

• Conduct stakeholder and impact assessments; define change approach, resourcing, risk mitigations, and success metrics aligned to business outcomes and the client/associate experience.
• Integrate change milestones into Agile/SDLC plans and the change calendar; coordinate blackout periods and cutover planning with Technology, Operations, Risk, and Business partners.

• Participate in Train the Trainer courses to help facilitate existing and new initiatives
• Work with Human Resources to build job career paths for Information Technology
• Facilitate leadership training for Information Technology associates. Build learning tracks for associates to help with long term growth and retention.
• Coordinate Information Technology’s intern program each semester.

• Coach associates and leaders on effective messaging, documentation quality, and change sponsorship behaviors.
• Run retrospectives and content reviews; standardize improvements into playbooks, templates, and guidance for future initiatives.
• Participates in ad hoc projects as assigned.
• All other duties as assigned.

No supervisory responsibilities

Ability to comprehend and adhere to federal and state banking regulations, company policies and procedures, and successfully participate in regulatory and company training requirements via multiple and variable delivery methods.