Field Service Technician

Tru West Holdings is a private holding company that scales companies in the enterprise technology space by providing strategic leadership, operational expertise and financial resources. Privately owned by the Kennedy Family, it operates subsidiaries located in the United States, Canada, UK and Europe.

Tru West Holdings’ portfolio includes TRG, a global managed service provider;
Inversion6, tailored cybersecurity solutions;
River Capital Finance, equipment leasing/financing;
River SaaS Capital, debt and equity investments for B2B SaaS businesses; and Sibling Revelry Brewing, a craft brewery and taproom.

Headquartered in Westlake, OH, our environment, culture, and benefits are second to none. We make sure everyone lives and breathes our core values. From senior leadership to interns, everyone is evaluated on the same criteria.

TRG is adding another resource to our team in Memphis, TN! We are seeking a Field Service Technician to support one of our customers in and around four of their locations in the Memphis area. The ideal candidate is self‑motivated and open to taking on new challenges as they present themselves. They are a people person who can be an effective liaison between the company and the customer, finding the best possible solution for both parties.

• Strong understanding of wireless network architecture and troubleshooting.
• Basic understanding industrial mobile computing operating systems including Android and Windows CE.
• Basic understanding of industrial mobile computing hardware configuration and troubleshooting.
• Basic understanding of barcode data collection including symbologies, hardware, programming, and troubleshooting.
• Must have familiarity with EPC RFID data collection and hardware.
• Basic understanding of barcode printing technologies.
• Basic understanding of cloud computing.
• Basic understanding of terminal emulation and session management software.
• Ability to develop expertise in terminal emulation software and session management.
• Basic understanding of mobile device management software and procedure.
• Ability to assess critical outages and quickly determine resources needed for resolution.

• High School Diploma with a minimum of 7 years of experience troubleshooting, mobile computing hardware, and/or software experience.
• Associates Degree with a minimum of 5 years of experience preferred.
• Strong written and oral communication skills.
• Ability to recognize situations/operations with potential for improvement and to identify, develop, present, and propose possible solutions.
• Self‑motivated - ability to work diligently for the success of TRG and the client’s business interest without constant supervision.
• Willingness to take on challenges and to continually adapt to new requirements through research, learning, and growth. Adaptability and flexibility is required.
• Deep sense of business ethic and fairness - architect must advocate for client at times and for TRG at times.
• Ability to interact with people of all backgrounds with respect.
• Ability to accept critical feedback with a positive attitude. Willingness to admit to mistakes.
• Ability to calmly handle pressure situations which involve restoration of critical operations.

Equal Opportunity Employer
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