Data Center Operations Night Manager, DCC Communities

Data Center Operations Night Manager, DCC Communities

Job  | Amazon Data Services, Inc.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure continual access to the cloud. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help deliver high standards for safety and security while providing strong capacity at low cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of diverse teams of data center operation professionals across different locations
• Develop career paths for employees and update internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective daily data center operations including queue management, 24/7 shift arrangements, and hardware logistics
• Fast learn or act as the subject matter expert across all aspects of data center operations
• Ensure operational KPIs and metrics are measured and met
• Inspire and guide improvements in team processes, technology innovation, and automation
• Manage large-scale events (outages) and act as the call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and SLAs
• Maintain the on-call schedule coordinating absences and vacations
• Be passionate about the quality and quantity of services provided, and continuously strive to improve customer experience

A day in the life AWS is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team. The position ensures overall availability and reliability to meet or exceed defined service levels of data center operations. We are expanding our infrastructure management team and seek managers with experience in people management, strong technical understanding, and the drive to elevate AWS Data Center Operations.

The successful candidate will have experience creating strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair, including participation in an on-call rotation.

All candidates should be able to work independently and with their teams. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical. In addition to strong knowledge in data centers, hardware, and network repair, candidates will create documentation, develop solutions, participate in site-level projects, and fix complex problems within the data center space. This team operates 24/7.

• 4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics, or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

• 2+ years of computer hardware experience, including troubleshooting and repairing
• Experience in technical writing in a relevant field
• Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+
• Experience with system management tools and client/server environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected…