Quality Specialist - Japanese

Overview

The Last Mile Analytics & Quality Team in Hyderabad is looking for a Transportation Quality Specialist who will act as first level support for driver and delivery related programs. Your solutions will impact our customers directly! This role requires you to hit the ground running, learn quickly, and handle multiple overlapping tasks. High-impact production issues often involve coordination with Development, Operations, and IT Support groups, giving you a breadth of impact across teams.

• Fluency in Japanese. JLPT N3 certification.
• Analyze basic case‑level inputs and identify predictors / causes of business-related problems, improving delivery and customer experience through case-level corrections.
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as needed and carry out basic analyses to ensure efficiency and effectiveness of programs.
• Do root‑cause analyses (when needed) within the space subject to availability of data.

• Bachelor’s degree.
• Fluency in Japanese and JLPT N3 certification.
• 10-24 months of work experience.
• Strong communication skills—facilitating flow of translated information (Japanese to English and vice‑versa) between internal and external teams.
• Proficiency in Excel (pivot tables, VLOOKUP).
• Demonstrated ability to work in a dynamic team environment.

• Experience in analyzing case‑level inputs to identify problems and recommend improvements.
• Successful execution of root‑cause analyses within space constraints.
• Logistics background and lean/Six Sigma training is a plus.
• Basic SQL skills.

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