IT Support Technician
Listed on 2026-02-28
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IT/Tech
Technical Support, HelpDesk/Support, IT Support
Location: Memphis, TN
Salary: $20.00 USD Hourly - $22.00 USD Hourly
Contract Duration: 6+ Months
IT Support TechnicianThis position is Contract to Hire and ONLY OPEN TO MEMPHIS, TN.
Primary PurposeTo provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
ESSENTIAL FUNCTIONS And RESPONSIBILITIES- Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email.
- Provides moderate to complex troubleshooting and software development issues as needed.
- Communicates high visibility issues to immediate supervisor.
- Escalates calls to the appropriate departments as needed.
- Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
- Performs other duties as assigned.
- Supports the organization's quality program(s).
Education & Licensing: Bachelor's degree from an accredited college or university preferred.
Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required, including 2+ years of experience with proprietary systems (JURIS, One Team, SIR, TAMS and Voyager).
Skills & Knowledge- Excellent customer service skills
- Proven understanding and knowledge of quality
- Good knowledge of service center processes and procedures
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to complete required number of monthly quality monitors
This job and many more are available through The Judge Group. Please apply with us today!
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