Data Center Technician

Job  | Amazon Data Services, Inc.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You will play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in cramped and/or elevated locations; bend, lift, stretch, and reach.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.
• Work in a noisy environment.
• Work shifts longer than 8 hours to support 24/7 operations (covering night, day, weekend, and holiday shifts).

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility becomes operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

• Take ownership of technical issues brought by customers, engaging other teams as needed to drive resolution.
• Resolve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.

You will collaborate with software, hardware, network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Diverse experiences are valued at AWS; whether your background is traditional or alternative, your contributions are welcomed.

AWS promotes curiosity, connection, and inclusion through employee‑led and company‑sponsored affinity groups. Events foster stronger, more collaborative teams, fueling continuous innovation with bold ideas and fresh perspectives.

Continuous learning, mentorship, and other career‑advancing resources help you develop into a well‑rounded professional while striving to become Earth's best employer.

We value work‑life harmony and strive for flexibility. Support in the workplace and at home helps teams achieve balance.

• High school diploma or equivalent.
• Ability to work a flexible schedule including days, nights, and weekends.
• 1+ year of computer/server hardware troubleshooting or related IT experience.

• Experience managing work and priorities through a ticketing system.
• Experience working in a data center environment.
• Associate’s degree, technical certification, or equivalent professional/military experience in a relevant field (e.g., computer science, networking engineering).
• Understanding of network design, protocols, and layer 1/2 troubleshooting.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation, visit (Use the "Apply for this Job" box below). or contact your recruiting partner.

The base salary range for this position is $24.00 – $42.00 USD per hour. Your Amazon package includes sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Benefits include health, dental, vision, prescription, Basic Life & AD&D insurance, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401k matching, paid time off, and parental leave.

Learn more at

Location:

USA, MS, Canton.

Hours:

full‑time, 24/7 shifts including nights, weekends, and holidays. Equipment:
Reliable personal vehicle and valid driver's license required for travel within the regional work area; company transportation not provided.