Program Manager

Role Overview

The L5 Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency.

• Program Execution & Delivery: Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation.
• Develop and execute project plans, securing resources and managing implementation across cross-functional teams.
• Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders.
• Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders.
• Stakeholder Management &
  
  Collaboration:
  
  Partner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectives.
• Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders.
• Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements.
• Influence without authority by building trust and consensus across multiple teams.
• Key
  
  Job Responsibilities:
  
  
• Operational Excellence & Process Improvement: Identify pain points and opportunities for process optimization within dark store operations.
• Drive continuous improvement initiatives using data-driven decision-making and root cause analysis.
• Implement best practices and standardized processes to support scalability.
• Manage Business Continuity Plan (BCP) situations and develop mitigation strategies.
• Data Analysis & Reporting: Use data and metrics to drive improvements and measure program success.
• Conduct deep dives into operational metrics to identify trends and areas for improvement.
• Create executive-level reports and presentations for senior leadership.
• Track and report on Key Performance Indicators (KPIs) relevant to program objectives.
• Launch & Scale Management: Support new marketplace and dark store launches, coordinating with multiple teams.
• Manage launch readiness activities including resource onboarding, fund transfers, and team coordination.
• Document learnings from launches and scale initiatives to enrich organizational knowledge.
• Drive strategic change across broader operations teams.

• Bachelor's degree or 5+ years of relevant professional experience.
• 3+ years of program or project management experience.
• Strong analytical and quantitative skills with experience in data collection and root cause analysis.
• 2-3 years of experience managing or participating in projects with multiple stakeholders.
• Proficiency with MS Office Professional Suite, intermediate to advanced Excel skills (Pivot Tables, VLookUps).
• Experience using data and metrics to determine and drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.

• Experience in operations, logistics, supply chain management, or retail/e-commerce environments.
• Lean Six Sigma certification or experience with process improvement methodologies (Kaizen, Six Sigma).
• PMP or similar project management certification.
• Experience with SQL, data visualization tools (Tableau), or business intelligence platforms.
• Experience in fast-paced, ambiguous environments requiring independent decision-making.
• Strong written and verbal communication skills with ability to influence senior leadership.
• 3+ years of driving end-to-end delivery and communicating results to senior leadership.
• 3+ years of driving process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

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Posted: December 26, 2025 (Updated about 6 hours ago)

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