ERP Analyst

Job Description

ERP Application Analyst

Department: Information Technology (I.T.)
Reports to: Brian Walters
Employment Type: Full-Time
Location: Memphis, Tennessee (Onsite)

Position Summary

This role will play a critical, hands‑on part in the final stages of the Infor implementation, including configuration, testing, and cutover readiness. After go‑live, the position will assume full ownership of the Infor platform as the primary point of contact for all Infor‑related inquiries, enhancements, break/fix support, and system administration across the organization. The role is structured to maintain a strategic focus on enterprise ERP management.

• Participate in the remaining phases of the Infor implementation, including configuration validation, data migration review, user acceptance testing, training support, cutover preparation, and go‑live activities.
• Serve as the primary system administrator for Infor OS, Infor Ming.le, Infor ION, and Infor Document Management (IDM) following go‑live.
• Develop and maintain Mongoose personalizations and custom forms, including drag‑and‑drop configuration and light scripting.
• Configure and support ION workflows, API connectors, and integration points (e.g., managed EDI provider ↔ Infor, CRM ↔ Infor, Data Lake).
• Manage all Infor‑related service requests, including security and role modifications, workflow enhancements, reporting and dashboard development, system troubleshooting, and functional support across business units.
• Administer Infor security roles, Landmark security, multi‑tenant configuration, and user provisioning.
• Address and resolve EDI‑related issues in coordination with the managed EDI provider, including troubleshooting transaction failures, mapping discrepancies, and integration interruptions involving Infor.
• Lead or support Infor upgrades, patches, and configuration changes in partnership with the organization’s Infor implementation provider.
• Develop and maintain comprehensive documentation for all customizations, configurations, integrations, and business processes within the Infor ecosystem.
• Perform additional duties and responsibilities as assigned to support departmental and organizational objectives.

• Minimum of 3 years of hands‑on experience administering and personalizing Infor Cloud Suite (CSI, Syte Line, M3, or Cloud Suite Distribution) in a production environment, or equivalent experience administering and supporting other modern ERP systems.
• Strong working knowledge of:
• Infor OS (Ming.le, ION, IDM, Landmark)
• Mongoose framework, including form development, UI customization, and integration with ION processes or APIs
• ION Connect and API configuration/troubleshooting
• Infor security models and role design
• Experience integrating Infor with at least one external system such as EDI, CRM, WMS, or BI tools.
• Strong communication and documentation skills with the ability to translate technical concepts into business‑aligned language for operational and financial teams.
• The position involves regular interaction with employees across the organization and requires a strong customer‑service mindset.

• Current Infor OS, ION, or Mongoose certifications, or the ability to obtain certification within 6 months.
• Experience with Infor’s managed EDI connectors or third‑party EDI providers (Orderful, SPS Commerce, Open Text, etc.).
• Prior experience supporting CRM‑to‑Infor integrations (Dynamics 365 CE, Salesforce, Hub Spot, or Infor CRM).
• Basic SQL querying proficiency against Infor Data Lake or Ming.le tables.

• Bachelor's degree in information technology, Computer Science, Business Information Systems, or a related field preferred.
• Equivalent professional experience will be considered in place of a degree, particularly in ERP administration or related IT disciplines.