Manager, End User Device Architecture
Listed on 2026-01-13
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IT/Tech
Systems Engineer
At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.
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LocationThis is a hybrid role, following Sylvamo’s work-flex schedule (3+ days onsite in office).
Position SummaryThe Manager, End User Device Architecture provides enterprise-level architecture leadership for end‑user devices—Windows/macOS laptops & desktops, iOS/iPadOS, Android, RF/industrial endpoints, and printers. The role designs standards, guides technology decisions, and steers the operational handoff from Transform to Run, ensuring secure, scalable, and cost‑effective endpoint capabilities aligned to our business strategy.
Key ResponsibilitiesArchitecture, Standards & Roadmaps: a. Define and maintain enterprise standards for end‑user devices across OS/hardware classes; publish versioned reference architectures and roadmaps. b. Establish guardrails for image management, configuration baselines, application delivery, identity/endpoint posture, and device lifecycle (procure → build → operate → retire).
Modern Endpoint Management (MECM/Intune): a. Architect Intune policies, compliance profiles, enrollment flows, and app delivery across platforms; ensure coherent coexistence with MECM. b. Specify Cloud Management Gateway (CMG) design, Company Portal utilization, and Autopilot scenarios to manage remote/hybrid endpoints (including off‑VPN). c. Set packaging/patching standards (quality rings, pilot cohorts, rollback criteria) and telemetry models (e.g., Endpoint Analytics/Nexthink) to measure device experience.
Security & Compliance (Zero Trust by design): a. Embed device posture, Defender AV/EDR, Bit Locker, LAPS/EPM, and Conditional Access into baseline architecture; align with Cyber Security on controls and exceptions. b. Define audit‑ready evidence (policy compliance, patch levels, encryption attestation) and support regulatory initiatives impacting endpoints.
Transform → Run Operational Transition: a. Create RACI and runbooks for handoff of build/operate tasks to Run teams/MSPs; standardize tooling/processes to simplify support. b. Reduce technical debt by consolidating legacy configurations, retiring redundant tools, and codifying “golden” images/profiles.
Stakeholder Engagement & Governance: a. Lead architecture reviews and backlog prioritization with PMO; communicate decisions and trade‑offs to business partners (North America, Brazil, Poland). b. Contribute to governance frameworks and decision‑making guidelines for design/build activities within ETS Projects – Design & Build.
Vendor & MSP Integration: a. Define technical requirements for RFPs; evaluate vendor solutions (MSP, hardware, software) and drive price/performance outcomes for EUC services. b. Ensure architecture compatibility with Service Desk/ITSM/ITAM processes and MSP operational models.
Continuous Learning & Thought Leadership: a. Track technology trends relevant to EUC (e.g., AI‑assisted patch ring prioritization); bring forward pragmatic recommendations and share insights across the enterprise.
- 7+ years in EUC/endpoint engineering or architecture with hands‑on experience in Intune (MDM/MAM), MECM, Autopilot, Entra /Azure AD, Conditional Access, Defender, and Bit Locker.
- Expertise in Windows 10/11, macOS, iOS/iPadOS, Android enterprise management; familiarity with Universal Print and modern packaging/patching.
- Proven ability to publish architecture standards and drive cross‑functional buy‑in with PMO, Security, Run operations, and MSP partners.
- Language skills:
Fluent in English;
Portuguese (Brazil) or Polish (Poland) a plus. Occasional travel (~10%) for workshops, stakeholder engagement, and operational handoffs. - Ability to work effectively across regions/time zones; strong written/verbal communication in English.
- Courageous
- Trustworthy
- Entrepreneurial
- Inclusive and Collaborative
- Team‑Oriented
- Agile
- Business Savvy
- Customer Focus
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