Technical Support Specialist

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications :

• Associate's degree in computer related field or equivalent training required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Training :

CST for approximately a month. After training, the schedule can be –, –, or – CST, depending. EEO :

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