Project Engineer​/Manager

Project Engineer/Manager - Memphis Job Summary

The Onsite Engineer Manager leads a team of 15-20 On-Site Service Engineers (OSEs) to ensure operational excellence in Data Center environments. This role focuses on knowing and understanding the OSE role and delivering high-quality field services, driving customer satisfaction, and aligning service delivery with strategic business objectives. This manager enforces compliance with service-level objectives and fosters collaboration. The manager will work alongside our customer’s leadership team deliver “flawless execution.”

Leadership & Team Management: Direct and mentor OSE teams, ensuring onboarding and continual skill development and adherence to best practices. Manage workforce planning, scheduling, and resource allocation for optimal coverage.

Performance Management: Coach and develop OSE team members.

Collaboration Enhancement: Partner with Field Service Manager, Functional Leads for joint capacity and compliance reviews to support strategic alignment.

• Operational Governance: Monitor KPIs (SLA compliance) and implement corrective actions. Manage time cards, schedules and OT.
• Operational Reporting & Metrics: Contribute to monthly and quarterly operational reports, service level compliance, risk assessments, and improvement recommendations.
• Strategic Resource Allocation and Operational Efficiency: Ensure OSEs skill competency and time allocation to the business needs.

• Customer Engagement: Serve as a liaison for customer questions. Build trust through proactive communication with the customer leaders.
• Field Service Engineer Surge Oversight: Oversee OSE deployment during surge periods, Planned Field Replacements (PFR) and excursions that may create backlog. Ensure resource allocation, prioritization, and timely resolution to maintain service continuity and customer satisfaction.

• Global Best Practices & Innovation: Champion automation and AI-driven diagnostics to enhance support efficiency and standardize processes.
• Sustainability Initiatives: Champion energy efficiency and green data center optimizations.
• Technology Modernization: Drive integration of monitoring/automation tools.
• Training & Enablement: Collaborate with Functional Leads to evaluate OSE training needs and coordinate technical enablement programs.
• Risk & Crisis Management: Work jointly on proactive risk identification and mitigation strategies. Support crisis response frameworks and participate in postmortem analyses to drive operational improvements.
• Proactive Communication: Maintain transparency with OSEs regarding service performance, upcoming changes, and risk mitigation plans.
• Feedback Integration: Use monthly alignment meetings with OSEs as a structured feedback loop to capture customer concerns, operational challenges, and improvement opportunities. Ensure these insights are documented and incorporated into service strategies.

• High technical acumen to understand the data center environment.
• Superior organizational and communications skills
• Strong desire to mentor and coach the team and align the team to the customer’s objectives.
• While the primary shift is “8-5,” must be willing to visit alternate-shift (2ndand 3rd) resources from time to time
• Willingness for occasional travel to other sites when needed. We estimate this at ~10% travel or less.

• Comprehensive understanding of data center infrastructure and AI server environments.
• Strong leadership and mentoring capabilities.
• Excellent communication and interpersonal skills.
• Ability to manage high-pressure situations and foster collaboration across teams.
• Vendor management and SLA compliance expertise.

• Proficiency in diagnostics, analytics, and performance optimization for large-scale deployments.
• Experience with automation tools and AI-driven support technologies

• Ability to lift 50 lbs. and perform floor walks (5–7+ miles per shift).
• Agility to squat, kneel, crawl, and climb ladders for equipment inspections.
• Visual and sensory acuity to identify wiring, auditory anomalies, and…