Desktop Support Engineer

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and the largest "Canadian-Owned" IT staffing/consulting company.

Procom’s staffing expertise includes:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Data Warehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties include Contract Staffing (Staff Augmentation), Permanent Placement, ICAP (Contractor Payroll), and Flextrack (Vendor Management System).

Pay Rate: $13.44/hour

Procom Services is seeking a Desktop Support Engineer for a contract in Memphis, TN.

• Provide Level-1 support for desktops, laptops, and peripherals, including hardware and software troubleshooting.
• Coordinate hardware repairs with OEM vendors and manage returns.
• Maintain software configurations and support software installation and troubleshooting.
• Assist in IT infrastructure projects and perform routine maintenance and support tasks.
• Support employees with technical issues via on-site or remote support (VPN).
• Escalate issues appropriately and communicate effectively with customers and team members.
• Participate in training and develop support procedures.

• 1-2+ years of relevant experience preferred.
• Associate's Degree or equivalent experience required.
• Strong technical, troubleshooting, and communication skills.
• Knowledge of Windows OS, Active Directory, and Microsoft Office.
• CompTIA A+ Certification recommended.
• Ability to lift 50 lbs and travel as needed.

Assignment Length: 6+ months

All information will be kept confidential. Please submit your resume in Word format only.