RAN Support Engineer

Role Overview

We are seeking a highly skilled RAN Customer Support Engineer to act as an on‑site Resident Engineer
. This is a hands‑on technical role requiring recent, direct experience with Nokia RAN equipment and tools
, particularly Airscale and Flexi Zone solutions
. The candidate will support ongoing operations, troubleshoot issues, and implement network upgrades and changes.

• Perform first‑level troubleshooting and response for anomalies on Nokia RAN elements.
• Raise and manage support tickets with the Care team for unresolved issues.
• Execute network activities, migrations, upgrades, and change requests on behalf of the customer.
• Prepare or review Methods of Procedure (MOPs).
• Participate in Operational Readiness Testing (ORT) and Acceptance Testing Procedures (ATP).
• Generate and provide incident and KPI reports as required by the statement of work.
• Maintain detailed documentation of network configurations, changes, and updates.
• Provide technical support to end‑users and stakeholders.
• Lead and guide contractors and BSS engineers during installation and integration of telecom equipment.
• Conduct feature testing and product launches as required.

• Recent experience (within 2 years) working with Nokia RAN technologies and systems.
• Bachelor’s degree or equivalent work experience (5+ years).
• Hands‑on O&M experience with Airscale and Flexi Zone (Indoor & Outdoor) BTS site solutions.
• Proficiency with BTS Element Manager tools:
  • Web User Interface
  • BTS Site Manager
  • BTS CLI
• Familiarity with troubleshooting and tracing tools such as:
  • Emil Toolkit
  • DCAP
  • UTF
  • 5G Toolkit
• Expertise with OSS Mantra applications, including:
  • CM Operation Manager
  • CM Editor
  • Workflow Tool
  • Software Manager
  • Monitor Application
• Experience using the Documentation Portal (Discovery Documentation Center).
• Excellent communication and stakeholder engagement abilities.
• Able to work independently and efficiently within a customer‑facing environment.
• Proven ability to lead technical teams on‑site.

• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program

With this position, you will get the opportunity to work with our game‑changing clients and further advance your already valuable experience in the telecom industry!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.

Vaccination against COVID‑19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.