Encore Delivery Specialist

Join to apply for the Love Encore Delivery Specialist role at Jim Keras Subaru
- Covington Pike

As a Love Encore Delivery Specialist, you will be one of the dealership’s technology ambassadors and customer experience experts. You’ll provide personalized, one-on-one follow-up appointments for new Subaru owners, ensuring they fully understand and enjoy the advanced features and safety technologies in their vehicles.

• Schedule and conduct Love Encore Delivery appointments with recent Subaru buyers (14-60 days post-purchase)
• Demonstrate and explain Subaru technologies, including Eye Sight, STARLINK, navigation, Bluetooth, and safety features
• Personalize tutorials based on each customer’s needs and questions
• Assist customers with smartphone integration, app setup, and vehicle customization
• Provide ongoing support and serve as a technology resource for customers and dealership staff
• Maintain up-to-date product knowledge and complete Subaru certification as required
• Track completed appointments and ensure timely follow-up
• Collaborate with sales and service teams to deliver a seamless ownership experience

• Excellent communication and interpersonal skills
• Passion for customer service and technology
• Strong organizational skills and attention to detail
• Ability to learn and explain vehicle features and digital tools
• Previous Automotive, Tech Support, Or Customer Service Experience Preferred
• Valid driver’s license and clean driving record
• High school diploma or equivalent (college degree a plus)

• Competitive hourly pay plus performance-based bonuses
• Health, dental, and vision insurance
• 401(k)
• Employee discounts on vehicles, service, and parts
• Paid training and advancement opportunities
• A supportive, team-oriented environment

• Seniority level
  :
  Entry level
• Employment type
  :
  Full-time
• Job function
  :
  Management and Manufacturing
• Industries
  :
  Motor Vehicle Manufacturing

Location:

Arlington, TN

Note:

This description reflects the responsibilities and requirements of the role as provided. It does not include any extraneous navigation prompts or site notices.