Cluster Manager- Operations

Cluster Manager
- Amazon NOW Operations, Amazon Now

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance. Managing 3P partners and driving standardization/improvement is a key requirement of the role.

• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience with analytical tools and ability to dive deep into metrics and reporting
• Experience using dashboarding tools for exploration and presentation, connected to real data sources

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